get the email id from the body of email subject

[hemantnh]

i have written one inbound email action 

i want to read the user email id from the body of the email and update it in the caller fields. please help to get it fied 

[Viraj Hudlikar · Accepted solution]

Hello @hemantnh 

If you want to read from body of email then you can check ootb inbound email action named as "Create Incident (Forwarded) or Create Incident" [sys_id = 5e53d645c0a8006400b4b0a49f2139ba or 3ccfeff5c611227a0180144333c87af9] where it checks if email is provided for label assign then get it assigned to caller.

Else if no such label present then you can write a script something as below under actions section in script field of inbound email action

 // Extract the email body
    var emailBody = email.body_text;

    // Use a regular expression to find the email address in the body
    var emailRegex = /[a-zA-Z0-9._%+-]+@[a-zA-Z0-9.-]+\.[a-zA-Z]{2,}/;
    var emailMatch = emailBody.match(emailRegex);

    if (emailMatch) {
        var userEmail = emailMatch[0];

        // Find the user record based on the email address
        var userGR = new GlideRecord('sys_user');
        userGR.addQuery('email', userEmail);
        userGR.query();

        if (userGR.next()) {
            // Update the caller field with the found user
            current.caller_id = userGR.sys_id;
        }
    }

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.