Missing Resolution Notes and Resolution Code on Field Changes note

[Kevin Parker]

I have been unable to work out why our Instance does not copy the Incident Resolution Notes and Resolution Code onto the Field Changes note when an Incident is Resolved. All we see is the State Change.

I imagine this is very simple but I cannot see any business rules that control this. Can someone put me out of my misery?

Thanks in advance.

[Bob Fulkerson · Accepted solution]

Check what fields you have defined to write to the activity stream and make sure resolution notes and code are selected

[Kevin Parker]

Thanks Bob, knew it would be something I'd kick myself for.

I appreciate your help.

KP

[Bob Fulkerson]

see "Customize Activities" on the following:

https://docs.servicenow.com/bundle/madrid-platform-administration/page/administer/form-administratio...