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Business Rule to add attachments from task to email notification

Hi All! I have a Business Rule which copies attachments from tasks to email attachments when conditions are met.Currently it checks if short description is 'Design solution' then it copies attchments.I need to check also if tasks are assigned to the ...

Kasia5 by Tera Contributor
  • 330 Views
  • 1 replies
  • 0 helpfuls

Change font size

Hello Experts, How to change font size from Normal to BOLD, for reference I have attached a screenshot. ThanksSrinu

FS.JPG
Sidhu9 by Tera Contributor
  • 436 Views
  • 7 replies
  • 0 helpfuls

Agent Chat - Unable to edit the virtual agent widget parameters

Hi Team,  I have configured a new Service Portal Agent Chat configuration for Proactive triggers to be enabled.  On activating the agent chat, I'm able to see the chat icon on the portal page. I would like to increase the width of the chat window whi...

Flow designer script

In flow designer based on few options, short description should be updated .Ex: code field -single line textCatalog item name.Choice-4 options(1,2,3,4)Short description should be in this format-Codefeild value-catalog item name-choice(based on user s...

User_267 by Tera Contributor
  • 237 Views
  • 2 replies
  • 0 helpfuls

How to retrigger flow for RITM

Hello AllI have approximately 100 Requested Items (RITMs), and I've made modifications to an existing Flow. Is there a way to retrigger the existing Flow for those 100 records? Any assistance in resolving the issue would be greatly appreciated. Thank...

Can we Use UserId name in system property as a value?

Hello All, I created a system property in that i copied the userid as a Value.and I used the system property in Business Rule and it is working fine.Will it cause any issue in future? please help me on this. @Ankur Bawiskar @SANDEEP28  Thanks,Abdul.

sattar3 by Tera Contributor
  • 362 Views
  • 7 replies
  • 0 helpfuls

Report created on v_rotation table does not populate without running the report manually using the On-call Rotation Schedule Report.

I want to display who is on-call for a current day for a team on their dashboard. I created a report on v_rotation table. The report doesn't populate the data without manually running the on-call rotation schedule report. Does anyone have a workaroun...

Onboarding Automation

Hi all, my organization wants to hire a large number of people this year and is looking to ServiceNow automation to help lessen the manual load of the following pre-onboarding tasks. We recently acquired an IntegrationHub Enterprise license so we hav...

Cab workbench group by risk on meeting

Hi team!(CAB workbench question)Im stumbled with this issue where i would like to group/list my changes in the cab workbench meeting by risk (high, moderate, then low). I group them by risk where i can see the agenda items (screenshot below), but i w...

vic_0-1707930695597.png
vic by Tera Contributor
  • 226 Views
  • 1 replies
  • 1 helpfuls