Bulk Import of KBArticles
Can we import bulk KB articles along with data and images from other snow instances to servicenow Knowledge table.
Forum Posts
Question On multi row variable set
Hi Team, i have a two variable's (from country and to country) on multi row variable set on change of the to country i need to fetch the values both values like that 20 rows.21 row created on change of to country i need to fetch the all 21 records v...
Automatic Incident creation
Hi All, I have one scheduled data import (JDBC) which runs twice a week. I want ,There should be incident created when import job fails with error or there is no data to import.In incident description ,we need to provide details like import set numbe...
How to add pending retirement/retired knowledge articles in global search by short description
HelloCan we show pending knowledge articles in global search through short description as it is working for published knowledge articles. And it should be visible for ITIL users as well.Can someone share suggestions here!Thanks in advancePriyanka
Managerial questions asked in ServiceNow related interviews
In many ServiceNow interviews or in any interview there are some managerial questions . I tried to find some managerial based questions which can be asked during the interview process collected from various sources. 1. What's your biggest professio...
How to give both dependency b/w category and subcategory and Select type of application and subcat
Hi, We have subcategory field that field is dependent on Category it is working fine for dependency b/w category and subcategory.Here I need to give subcategory field that field is dependent on Select type of application field for dependency b/w Sele...
Resolved! I Can't find "Child Incident" Tab in related lists.
I'm trying to add Child incident tab on incident form to related list but I can't find it.
Email replies are considered receive type as "NEW" and creating the duplicate tickets
Hi Experts, Our client will frequently use email channel to create and update the incidents, instead of following the OOB functionality to reply on ServiceNow notifications which contains the watermark. They will reply on the email threads with multi...
In Record Producer "Map to Field" is not working for Reference field type
Hi,In Record Producer "Map to Field" is not working for Reference field type. I have submitted the Record producer with some location as mentioned in the below Screen: But after submitted it is not getting auto filled instead it is empty field in th...
SSO in my servicenow
I have multiple SSO in my servicenow instance I want Azure SSO to work for native UI and Okta sso to work only for csm portal how to do that in servicenow? I can't use SSO Source field as we do not have clear list of who will be using which SSO, we w...
Assignment group mandatory
Hello TeamIn my servicenow instance when we closed sc task after that ritm automatically get closed.but i want if assignment group is empty ritm will never close and it will abort that action.can u please help me with that.
Task Defination service catalog
Hello, Need help in understanding Task Definition in service catalog. How we can set assignment group for the task created from task defination? When We should prefer Task Definition instead of creating tasks from workflow/flow designer Appreciate y...
create problem automatically from incident if priority is p1
Hi , I have to achieve a requirement if an incident is p1 then one problem ticket will be created automatically and linked to the incident. Thanks , Arnab
Trigger an event using background script.
Hi, I am having one requirement to build a notification to notify a group when the record is inserted in 'quarantine_file'. To test this notification, I need to create an event and then trigger the notification with the event. But I haven't worked o...
Resolved! Allow requestor to add or remove ReadOnly Admin access at their own convenience via service request
Hello Experts, I was able to successfully create an automated service request to add ReadOnly Admin access upon request submission in the production environment. Additionally, there is a requirement to remove this access when needed.However, there is...