How do you generate a report based on the worknotes?
I am trying to run a report based on what a user has worked on, via work notes. There are times wherein a user has worked on a ticket and added notes but was not the one that closed the ticket.
Forum Posts
Resolved! Best Practice for Managing Asset State \ CI Status
I have a question for all you process experts out there. Before I begin, this isn't about what you could do, this is about what is the best thing to do from a process and tool perspective. I always try to be guided by what ServiceNow provides out...
How to limit admin users from making any changes to configs or custom developer work
Hi I have to set up a user account with admin access but that user should not have the ability to make any changes to configs or custom developer work (Scripts/Code/UI actions/Script Includes/etc.) that is done on the platform. I tried giving admin a...
Resolved! To get attachment file name
Hi All,While copying the attachment from one record to another record using attachment.copy , How to get file name of the attachment. ThanksRa
ORDER GUIDE SEQUENCING is not working as expected
Hello I've requirement of sequencing order guide with 3 offers (A, B, C).Requirement :IF last cat-item of offer A gets closed complete, B should get open, C should be Closed skippedIF last cat-item of offer A gets closed skipped/closed incomplete, ...
How can I stop email's on closed tickets
I have a request to stop emails on closed tickets.What is the best way to do this?
KB article misbehaving
Hi,There is a KB article which shows one content in the article body when the logged in user profile language is English and another wrong content in the article body when the logged in user profile language is polski. so is there a way to troublesho...
Resolved! "No readable comment field" on public record producer
I am currently assisting a client with having a public facing Record Producers on a custom table (u_hr_request) extending from the Task table.I've been able to get the producer visible and submittable to an external user however for the public user I...
create multiple SC task on demand
Hello community, There is a requirement to create multiple SC Task on demand,They should be able to create multiple task manually .Please tell me how we can handle it through workflow?? Is it a best design practice because I feel we wont be able to a...
how do I restrict assigned to field if the assignment group is changed to an IT group but the user
Hello, I need to restrict the assigned to field if the assignment group is an IT group but the user that is changing the assignment group is not a part of an IT group.
Onchange of two variables in catalog client script
Hello Is it possible to write catalog client script when onchange of two variables ?
Survey fields cannot be made read-only
I'm unable to make certain survey fields read-only when they are accessed, as I do not want the client to change certain metadata fields that are just meant to be informative. Is there are a way to make certain fields read-only on the surveys?
Resolved! How to create
Hello Friends, I have some for some testing purpose.How to do it /Please suggest
HI All
HI All, This Question Related to Standard Change Form. I Have Create Create Two Fields1. old Change Number- it's Ref Field to Change table2.Planned end date - it's using Dot Walking above two Fields show to only one standard templated. it's fine work...
Resolved! How to create copy
Hello friends, How to do it. Please suggest. Thank you
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