Missing sn_change_write OOTB

[Donald Small1]

We have Change Management activated and I need to grant some people the ability to submit changes, but not provide them a full ITIL role.  I see in the product documentation I should be able to do this with the sn_change_write role, but we do not have that role OOTB.  Is there something I am missing that provides that role?

[Pradeep Sharma]

Hello Donald,

Can you please confirm if you have plugin "ITSM Roles plugin" (com.snc.itsm.roles) activated in your instance?

https://docs.servicenow.com/bundle/newyork-it-service-management/page/product/change-management/task...

- Pradeep Sharma

[Donald Small1]

Hi Pradeep,

I do not. It looks like that may be an added subscription (maybe ITSM Pro??).  I guess I'm stuck with ITIL for now.

[Pradeep Sharma · Accepted solution]

Hello Donald,

Thanks for the update. I recommend talking to SN sales team for clarification on subscription related question.

Let me know if that answered your question. If so, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list

- Pradeep Sharma