In my scoped application i have a field called planned start date where it should not take past date if so it has to throw error msg and should clear the value but unfortunately its happening for past date, today , and for future date too. what went ...
Hi I am using condition {gs.hasRole("admin"); } Please suggest me what doing in script.
Hello,We have a few sub groups which has a parent. When extracting a report for all the incidents and tasks pending, the assignment group was given as parent group. The report did not pull up incidents and tasks assigned to sub group.What are we miss...
Hi, Is it possible to make a list report that displays the requested items and the last related task? The show report structure doesn't seem to be available for list reports.
Hi, We have a business rule which updates a record in table B when there is a change in table A based upon a unique field called ID. We have updated a blank ID record in table A which updated 1000+ records in table B, since there were 1000+ blank ID...
User created 6 scheduled reports out of which 3 scheduled reports email are not receiving by user. But we have email logs with in our instance (sent & processed).The same user receiving emails sometimes and sometimes not. User is having access to re...
Hello All,We have a requirement to update the 'Change Success Score' of the assignment group if SLA is breached for Change Request. For this, we have created an Automated indicator on the 'Task SLA (task_sla)' table also we added this indicator in th...
Hi,we have a third-party integration integrated with ServiceNow.suddenly the incidents and service requests are not flowing to servicenow automatically but only when pushed to servicenow manually. (bi-directional integration with 2 reference fields. ...
Hi In one of the catalog item workflow, we have an event created to send notification to an email id, which is taken as variable, which is passed as param 1 in the event. (Say variables.email_id). When this event is triggered, notification will be s...
Hi,I'm trying to integrate two ServiceNow instances. Goal: If I create an incident along with attachment in the instance A that should replicate the record & attachments in the instance B. For that I have return one Async - insert BR. If I try to cre...
Hello, Please tell me how to display the Knowledge [kb_knowledge] table without using a template when creating knowledge from an incident. When I click on the UI action, a new form appears below, but there are not enough fields.
After upgrading to tokyo version we see OOB business rule "Close parent if Required" is looking different. The advanced script has been changed as below :new SNC.RequestItem(current).closeParentRequest(); Need to know why this been changed OOB and wh...
Hello All, I want to hide an assignment group for specific groups members (so that they cant assign tickets to my group) or in other words, I want to make an assignment group visible to a specific group members only and not every one other than thos...
Hi All, I am trying to replace one string in the knowledge article using the below script, it's not working. Can anyone help me here var count = 0;var ArticleGR = new GlideRecord('kb_knowledge');ArticleGR.setLimit(100);ArticleGR.setWorkflow(false);...
