Related to Performance analytics - Vendor Workspace management
I am not able to add the Formula Indicator in Vendor Workspace Management in the KPI Group.
Forum Posts
Migrating Knowledge Articles from BMC Remedy to ServiceNow
Hi friendsWe are looking to migrate over 4'000 Knowledge Base Articles from BMC Remedy to ServiceNow.We already have the data from BMC Remedy stored in a XML-File.My question is, how can we import these KBA's from the XML-File as simple as possible i...
SCTASK
Hello everyone, I have a flow designer designed in a way that whenever customer fills the form in SP portal a RITM is created and then SCtask is created in the same RITM. My issue is I created a varaible lets say ex: Team and it's type is choice wit...
Scope of Knowledge Management
Good afternoon, I have a question regarding Knowledge Management. What content should be stored in a Knowledge Base and what should not? Based on documentation, I have found that, at a high level, knowledge is a support tool. This means self serv...
How to hide a field on the portal but needs to be visible on the RITM and SCTask
Hi all, I have two fields - Priority and comments that should not be visible on the Service Portal of the form but need to be visible when the request is submitted on the RITM and SCTASK form. I tried using a UI Policy but it does not seem to be work...
Attaching the knowledge article from parent incident to child incident automatically
Attaching the knowledge article from parent incident to child incident through script. But when i am creating new child incident Duplicate KB article is attaching. Please guide me why this is happening (function executeRule(current, previous /*null w...
Problem Category / Subcategory
We are going thought a project to update or implementation. We are looking for other have used in problem management for category and subcategory. Did you use the same as incident? Or did you use something completely different and if so what were the...
How do we set the category and sub category based on CI
Hi All, Incident created from third party with CI. We have multiple Configuration item(reference cmdb_ci table) with category and subcategory. how to set the category and sub category based on CI. Regards, Tharun
Resolved! Set minimum character length for variables of single-line text
Is there a way to set a minimum character requirement for a single-line text? I have a field whose value must be at least 14 characters and start with a "C." I've placed a help text but want to make it lazy proof I found Service Catalog variable att...
MS teams Integration
Is there a Microsoft teams integration that would allow us to spawn a chat from ServiceNow task? Specifically we are looking to do this from a problem. They are hoping to be able to click a link and spawn a chat that would automatically bring in key ...
Is it possible to restrict access to attachments on ServiceNow records?
Our technicians would like to attach a file to an incident or request (for example), but somehow limit the visibility of that attachment. Is it true that anyone who has access to a given record will be able to open any attachments on that record?...
Resolved! SLA
Hello Everyone, I got once incident in which user has raised one access request . RITM was closed 7 days back but still it’s SLA is running and user is getting notifications for SLA breach %. What would be the cause and how it can be fixed?
Resolved! Flow on catalog item to create catalog task, but gives security error
Catalog item run by a flow. Step 2 is to create task, but unless I submit it, it fails at this step due to security error. I want anyone in company including those with only service portal access to be able to submit this. How do I fix it?
Resolved! I want regular expression for only AUD $ for the currency field?
Hi All,Actually on Record producer , for currency field i have created one Regular expression , but it allows only $ and numbers, but i want like "AUD $", it only allows those three letters before $, after that only numbers? Please help me on thisTh...
Resolved! Details should be auto populate based on Requested For variable in Service Catalog Item?
Hello I have three catalog variables in my service catalog item form. Based on Requested For variable, Auto populate email and department . How to achieve this requirement I want achieve this through Script Include and Client Scripts. Thanks in ad...
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