Resolved! Servicenow catalog item variable types
Hi All, Do we have a variable of type number in servicenow catalog item OOB?? like here they should only enter numbers. Thanks
Forum Posts
Create Templates in the Contextual side bar in Workspace
Hi All, I have created a custom workspace for a scoped application, we have only attachments section visible in the contextual side bar of a record page in the workspace like below.But in Service Operations Workspace, we do have Record Information an...
Resolved! Regarding gs.getUser().getDepartmentID()
Thank you for your help. I am working on a requirement that when an unauthorized user logs into the service portal and opens my_request, only the records of the department to which he/she belongs should be displayed. We also need to determine if the ...
Resolved! Flow Designer: For Each action with List Collector and Approval
Hello! I am trying to get approval from the Product Owner of each software selected in a list collector. The list collector is link to the Software Model and the For Each action allows me to use the List but when I try to do a Look Up Record to try a...
Resolved! Cancel a backgroupnd_progress_worker
Good afternoon - a couple weeks ago I triggered a fix script, then cancelled it. I went to the Transactions - All Nodes view and verified it no longer showed as running. Today I was sifting through the event log and noticed my log statement from that...
Resolved! Regarding the processing of gs.xmlToJSON
Thank you for your help. I am trying to implement a process to convert XML to JSON objects and insert users into the sys_user table. var xmlStr_multiple = ""; xmlStr_multiple += "<Names>"; xmlStr_multiple += " <Name>"; xmlStr_multiple += " <user_...
Resolved! Script to change SCTASK state when RITM updated
Hi all Just after a bit of script to help me update the SCTASK state out of Pending when the linked RITM is updated Thanks!
Resolved! Autopopulate the variables in the catalog item based on the Requestor name field
Hello, In the catalog item variables if the user selected the name i want to autopopulate the location and company both are reference field in the sys_user table. Can anyone sugget the scriptinclude and client acript to autopulate. Thanks in advance...
Resolved! How to copy the attachment from table record to record producer using UI action
Hi Experts, I was trying to attach the files of incident record to record producer on click of UI button. I've tried 'GlideAttachment.copy()' which helps only from record to record, but not record to form. Can you please advise, how to make this work...
How to update flow without changing in progress tasks
I have an existing flow that has RITMs/SCTasks that are currently in progress. I have made a few updates to the flow in Dev and am ready to push to production. My desire is to move the updated flow without altering the flow for any of the current in ...
I want to edit the close code field on my change request form if user have only the ITIL role.
Hi Experts I want to edit the close code field on my change request form if user have only the ITIL role and change request state is closed.Thank you.
Delete data when the user no longer works at the company or anonymize it.
Hello everyone, how can we delete or anonymize the data if an employee leaves the company or makes a request to delete the data. Who has experience here?
Resolved! Hide Dependent Fields with UI Policies
I have a select box field A with choices: x, y, z.When the selected choice for field A is option "x", field B should be enabled and mandatory. Field B is a select box with choices: u, v, w.When the selected choice for field B is option "w", field C s...
I want to send Notification to manager If sctask status not changed for 1 business day
I want to send Notification to manager If sctask status not changed for 1 business day(excluding weekends)for a particular catalog item using flow designer
Filter KB articles on from Knowledge Base in Service Operations Workspace SOW
We are interested in staring to use Service Operations Workspace, SOW, for Alert Management. In Classic UI we have Contextual Search to filter KB articles from a spesific Knowledge Base, but I can't find the similar settings for SOW. Because right no...
