Mobile Agent app jpeg files into a ticket using the Now Mobile and Agent (IT) apps

B Ashok
Tera Guru

‎01-18-2024 01:44 AM - edited ‎01-18-2024 01:53 AM

Hello Team, 

 

Can't attach jpeg files into a ticket using the Now Mobile and Agent (IT) apps. It makes the user unable to attach screenshots or manager approval.

 

Note: Jpg is working but JPEG is not working. 

 

Thanks

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-18-2024 02:10 AM

Hi @B Ashok 

 

Might be helpful

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0751545

 

Else log a Now Support case

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Dr. Atul G. - Learn N Grow Together
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