I am facing an issue in ServiceNow Now Mobile / Mobile App Builder.

TEJAS
Tera Contributor

an hour ago

Hi Community,

I am working in Now Mobile > Mobile App Builder.

Screen:

  • Asset Management for mobile

  • Create Incident

  • Type: Input Form Screen

Issue:
I added the impact field in Inputs, but it is not showing in the Now Mobile app. Only urgency and short_description are visible.

I also created a Mobile UI Rule, but the rule is not working in the mobile app.

I cleared cache and re-logged into the app, but still no changes are reflecting.

Is there any additional publish/sync step required, or is the mobile app using a different screen configuration?

Attached screenshots:

  1. Inputs configuration

  2. Mobile UI Rule

  3. Now Mobile app screen

 

Thanks In Advance

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1 REPLY 1

iftekhar_mirza
Tera Guru

44m ago

Hi @TEJAS  ,

You can achieve the Mobile UI Rule requirement by following the below article which I posted earlier:

BLOG-Enhancing Mobile Input Forms with UI Rules in ServiceNow Mobile App Builder 

For the short_description field issue, make sure that:

  • You are adding the field on the exact same screen/configuration that is being used in the Now Mobile app.
  • The field is added under the correct Input Form Screen in Mobile App Builder.

Sometimes the mobile app uses a different screen variant/configuration than the one being modified, so it’s worth verifying the screen mapping as well.

Please mark my answer as helpful/correct if it resolves your query.

Regards,

Iftekhar

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