Mobile App timeout

[amolrajurkar]

We recently enabled Mobile App in Helsinki. Issue what we are facing is that it does not automatically timeout or logout a user. It is a security concern for our company and we need to logout a user after certain time.

Has anyone come across a settings which can help set auto logout on mobile.

[jerryjones]

AD authentication is supported. The Multi Provider SSO plugin must be configured. The apps still use OAuth tokens after SSO authentication, which means a users shouldn't be prompted to login when closing/reopening the app (provided your token lifetimes are sufficient)

[rburgering]

Hi Jerry,

Would it be possible to setup the app just like the banking apps I know?

When I background them, the session will drop immediately or after 5 seconds or so.

With the current setup there is a risk for an open session for unlimited time, even without activity, if the app would not close on the phone.

Or am I missing a setting?

Many thanks for your help!

[Krunal Thanki]

Hi Chuck,

Thanks for the detail. Do you recall if the name of the record now change from "ServiceNow Mobile App" to "ServiceNow Request" in Rome release? As I am unable to find the OAuth entry with the name you mentioned in PDI.

Thank you and appreciate your help.

[roshan_loya]

Hi, even we would to hear about how to timeout a session for users when the app goes in background. It doesn't   seem to be working as of now.

Thanks

Roshan

[willlisac]

Hi everyone,

Here is an overview of how to configure session timeouts for the ServiceNow mobile apps.

ServiceNow Mobile App Session Timeout Configuration (iOS and Android)

Thanks,

Will