I am currently at 1 year of experience using SN.And today I ran into this weird situation.There is a user that is not able to see a specific "Category" in our Catalog.This "Category" has no roles and other users can see it.This user is member of a gr...
I am trying to force users to complete a risk assessment on Change Request, before it can go for Approval. I would like to use the functionality from the 'Calculate Risk' UI Action, which checks for a completed Risk Assessment. If one hasn't been don...
Client scripts with example.
How can we report on cmdb_items that have no relationship to other cmdb_items?
Hello All, What is the best practice to create assets specifically multiple assets? 1. Using the form view - we can only create 1 asset at a time. 2. Using the list view - by default this option is not available. I have tried to modify the list contr...
Hello Everyone, I want to display logged in user name on the Catalog item, saying "Welcome Username". I want to use HTML to achieve this. So, I have created a Rich Text Variable on the catalog item and in its source code i tried below codes but none ...
Hi,Is there a way to use a filter query similar to 'is one of' for reference field. 'Is one of' is not available for reference field. I know you can use 'OR' operator but if we're talking about 100 values, this could be a bit tedious.Thanks.
I want to hide a category 'Can we help you?' for all end users in service portal
Hello, We are a brand new instance implemented on Quebec and we are seeing that the Create New Change request interceptor page was updated in Quebec. How can we change the interceptor back to the old view? Here's what we see today: Here is what we w...
Hi, I'm unable to see "sc_req_item" table in flow designer.
Change the State of Incident to “In Progress” when user updates work notes
Hello, I need help to set the catalog task short description dynamically my workflow is attached to more than one catalog item so whatever i set in the short description is getting set for all ,so how i can make it dynamically . The catalog task sho...
Hello, I'm a novice when it comes to building widgets. Instead of using catalog client script and script include, I have a requirement that we write our logic in widget (using client controller and server script) I've already written the logic, and i...
Hi Community, I have a requirement and i am unable to configure this. I need to show related list only if a Manufacturer(column-datatype choice) has value "DELL", then show only Dell Records in 'CMDB DELL' related list. Otherwise, no need to show ...
Hi All, I have a requirement as below- I have a catalog item to which a workflow is attached. On the catalog item form there is a variable(type- select box) which has options as A,B,C,D,E. Also the workflow has configured in such a way that for eg- w...
