Resolved! Request item table not visible in flow designer
Hi, I'm unable to see "sc_req_item" table in flow designer.
Forum Posts
Change the State of Incident to “In Progress” when user updates work notes
Change the State of Incident to “In Progress” when user updates work notes
Resolved! set dynamic short description for catalog task.
Hello, I need help to set the catalog task short description dynamically my workflow is attached to more than one catalog item so whatever i set in the short description is getting set for all ,so how i can make it dynamically . The catalog task sho...
Resolved! How can I prevent Change Request from closing until all Change Tasks are complete?
I need a way to prevent the Request for Change from being closed until all Change Tasks (Ctasks) have been closed. The valid state(s) for change tasks being complete are (state =3 (closed complete), 4 (closed incomplete) or 7(closed skipped) otherw...
Resolved! How to write client controller and server script ?
Hello, I'm a novice when it comes to building widgets. Instead of using catalog client script and script include, I have a requirement that we write our logic in widget (using client controller and server script) I've already written the logic, and i...
Resolved! Showing related list based on condition
Hi Community, I have a requirement and i am unable to configure this. I need to show related list only if a Manufacturer(column-datatype choice) has value "DELL", then show only Dell Records in 'CMDB DELL' related list. Otherwise, no need to show ...
Creation of email notification with approve & reject button
Hi All, I have a requirement as below- I have a catalog item to which a workflow is attached. On the catalog item form there is a variable(type- select box) which has options as A,B,C,D,E. Also the workflow has configured in such a way that for eg- w...
Fetch Value of Lookup select box?
I have requirement to fetch the variable value which is of Lookup select box. The variable is declared as: Now as we see its Lookup field value is Sysid rather than country so if i write a client script as follow: Can anyone help me in how...
Resolved! How do you make a particular KB article public
I would like to set a particular KB article public so unauthorized user can have access to it. any advise ? thank you
Resolved! Create requests from excel import
Hi Everyone,I'm new to the community and eagerly learning lots about this amazing platform.I have an excel file that I'm importing into a custom table. The excel file has 4 columns full of data and about 100+ rows of data in it. From that excel file,...
Out of Box Group Type Purpose
I'm having trouble finding information on the purpose/function of the out of box group types (catalog, itil, and survey). 'itil' is just described as 'ITIL based groups' and I'm currently debating on using this group type for all of our assignment gr...
Resolved! parent in Update sets
What is the parent in the update sets? what we will configure the in the parent look up field? actually when will we use this field?
What is the purpose of group LIC_USR_SET-ITSM Fulfillers? Why it is created automatically?
Hi, What is the purpose of group LIC_USR_SET-ITSM Fulfillers? Why it is created automatically? Thanks, Tara
How to fix "Value of field record is not a GlideRecord" error log in flow designer
Hi All Please help me how to this error message. getting Error like "Value of field record is not a GlideRecord" . --------------- Result : Error
How to close the GlideDialogWindow
I have a requirement like if CI is not existing in the system User will add Add CI button to add CI. I have GlideDialogWindow in the UI action. I am able to save the CI but not able close the GlideDialogWindow using GlideDialogWindow.get().destroy() ...
