Modify journal field entries?

gaidem
ServiceNow Employee
ServiceNow Employee

I'm looking for a way to modify and/or delete journal field entries. I started by creating a reference field to the task on the sys_journal_field table. I was then able to add it as a related list. However any modifications to the text did not reflect in the activity log. Also deleting the entry didn't remove it from the activity log.

Does anyone know of a way to achieve what I'm after?

12 REPLIES 12

gaidem
ServiceNow Employee
ServiceNow Employee

Hey! It worked! Thanks!!!


Not applicable

When i right click on the header i see History - Calendar for any user, however i only see History - List if i am logged in as a admin. Is there a place to add history - list by role?


gaidem
ServiceNow Employee
ServiceNow Employee

Within the record, if you go to the context menu and choose, personalize, history, list, you can delete the entries here.


Arlen
Mega Expert

See the post below for a more comprehensive and current method:
http://community.service-now.com/node/1001380#comment-14668


CapaJC
ServiceNow Employee
ServiceNow Employee

If a user has read access to the 'sys_history_set' table, then they get that option. So look into adding a row-level ACL for that table allowing the roles you want to see it.