Modify journal field entries?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-03-2011 11:24 AM
I'm looking for a way to modify and/or delete journal field entries. I started by creating a reference field to the task on the sys_journal_field table. I was then able to add it as a related list. However any modifications to the text did not reflect in the activity log. Also deleting the entry didn't remove it from the activity log.
Does anyone know of a way to achieve what I'm after?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-04-2011 11:46 AM
Hey! It worked! Thanks!!!

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎09-21-2011 10:05 AM
When i right click on the header i see History - Calendar for any user, however i only see History - List if i am logged in as a admin. Is there a place to add history - list by role?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-20-2011 05:21 PM
Within the record, if you go to the context menu and choose, personalize, history, list, you can delete the entries here.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎07-19-2011 03:28 AM
See the post below for a more comprehensive and current method:
http://community.service-now.com/node/1001380#comment-14668
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎09-21-2011 10:14 AM
If a user has read access to the 'sys_history_set' table, then they get that option. So look into adding a row-level ACL for that table allowing the roles you want to see it.