Modify the content of Change Approval email

hanwar2
Kilo Sage

Hi All, 

 

I want to modify the "Click Here to Approve CHXXXXXXX" to "Click Here to Approval CHXXXXXX by email"

 

Please help. 

 

hanwar2_0-1741959728375.png

 

2 ACCEPTED SOLUTIONS

Hi @hanwar2 ,

Create a new Email template like this

ChaitanyaILCR_0-1741970722211.png

 

and 

Update the change.itil.approve.role ${mailto:mailto.approval} to ${mailto:mailto.approval.change}

ChaitanyaILCR_1-1741970845766.png

 

 

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

 

View solution in original post

Thank you @Chaitanya ILCR 

This worked 🕺

View solution in original post

8 REPLIES 8

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @hanwar2 

 

This is an OOTB notification about which work on ask-based tables are, changing in this and can impact other models as well. 

 

https://INSTANCENAME.service-now.com/now/nav/ui/classic/params/target/sysevent_email_action.do%3Fsys_id%3Daea24ac2c611227101fe910c323fb00e%26sysparm_record_list%3Dactive%253dtrue%255enameCONTAINSapproval%255eORDERBYorder%26sysparm_record_row%3D4%26sysparm_record_rows%3D38%26sysparm_record_target%3Dsysevent_email_action%26sysparm_view%3Dadvanced%26sysparm_view_forced%3Dtrue

 

https://www.servicenow.com/community/developer-forum/how-can-i-customize-the-out-of-the-box-email-ap...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

thanks @Dr Atul G- LNG  as always

 

I went to Notification "Approval Request" and saw that it is using email template "change.itil.approve.role".  Please see both the screenshots. 

 

When I checked the email template I see below which I believe is adding the "Click Here to Approve CHXXXXXXX"

 

${mailto:mailto.approval}
 
${mailto:mailto.rejection}
 
Can you suggest how can I change this to  "Click Here to Approval CHXXXXXX by email"

 

hanwar2_1-1741966020500.png

 

 

hanwar2_0-1741965994397.png

 

Hi @hanwar2 

 

I'm not a developer, but here are my thoughts:

From what I understand, you want the user to be able to approve or reject the request/change via email."

 

https://www.servicenow.com/community/itsm-forum/approve-or-reject-change-request-via-email/m-p/79213...

 

https://www.servicenow.com/community/itsm-articles/approval-emails-in-servicenow/ta-p/2308603

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Hi @hanwar2 ,

Create a new Email template like this

ChaitanyaILCR_0-1741970722211.png

 

and 

Update the change.itil.approve.role ${mailto:mailto.approval} to ${mailto:mailto.approval.change}

ChaitanyaILCR_1-1741970845766.png

 

 

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya