Most of ITSM modules are missing from PDI

[Rakesh-Patil]

I cant see many ITSM modules  in PDI like Change,  Problem Etc.
Is there any issue currently in PDIs?

[Dr Atul - LNG · Accepted solution]

Hi @Rakesh-Patil 

Latest Recommendation

install the following application/Plugin

SOW ITSM Advanced Applications

This application includes:

• Change Management

• Problem Management

• Major Incident Management (MIM)

• On-Call Scheduling

• Walk-up Experience

Application ID: sn_sow_itsm_adv_ct

Installing this application may enable the required Change Management and Problem Management capabilities in the PDI.

[Tanushree Maiti]

Hi @Rakesh-Patil 

To fix missing or broken Change Management and Problem Management plugins in ServiceNow PDI , Repair following plugins. Clear instance cache using Cache.do and check.
com.snc.change_management
com.snc.problem

If you want problem ,change feature in SOW ,
Install sn_sow_itsm_adv_ct

Key features of sn_sow_itsm_adv_ct

With Service Operations Workspace, you can effectively manage change & problem. Here are some of the key features:

• Walk-up Experience - Enable agents and administrators to review and manage Walk-up interactions, appointments, stockrooms, and kiosks at the Walk-up service location. 
• Change Management: Navigate the change lifecycle with dynamic overview pages and a scheduling experience in Service Operations Workspace.
• Problem Management: Problem coordinators can manage problems and problem tasks through their lifecycle.
• Major Incident Management: Manage the entire major incident lifecycle in Service Operations Workspace
• Experts on-call: Reach out to experts on-call on high-priority tasks and track on-call escalations in real-time.