Most of ITSM modules are missing from PDI

[Rakesh-Patil]

I cant see many ITSM modules  in PDI like Change,  Problem Etc.
Is there any issue currently in PDIs?

[Dr Atul - LNG · Accepted solution]

Hi @Rakesh-Patil 

Latest Recommendation

install the following application/Plugin

SOW ITSM Advanced Applications

This application includes:

• Change Management

• Problem Management

• Major Incident Management (MIM)

• On-Call Scheduling

• Walk-up Experience

Application ID: sn_sow_itsm_adv_ct

Installing this application may enable the required Change Management and Problem Management capabilities in the PDI.

[Tanushree Maiti]

Hi @Rakesh-Patil 

In my Australia PDI , Change menu is coming properly in Application navigator but problem is not coming though following plugin are upto date.
com.snc.change_management
com.snc.problem

You can try with Repairing above mentioned plugin.

In my PDI,  sn_sow_itsm_adv_ct is not installed , also you can not install it in PDI  as it has calendar component dependency in PDI.

[Dr Atul - LNG]

Hi @Tanushree Maiti 

I installed this plugin with lower version, so by installing advance plugin change n problem will work.

I tested above solution only then I added here, your answers are creating confusion for me as well.