Move change request state from review back to assess

Elias9 · ‎11-15-2021

Hello SN Community,

I hope someone will help me with this.

I am new to SN but really learning.

I need step by step instruction as to how move back a change request state from Review State to Asses state. Becuase the change failed. Is it possible??? If so please provide step by step as I am new to SN environmnet.

Thank you SN community.

Appreciate your help.

shloke04 · ‎11-16-2021

okay got it. If it is just for one change request, then you do not need to follow the above steps as my thought was you need to setup a functionality for future change request as well.

For one change Request, you need to run a Background script and that should work for you.

Navigate to Background Script module as shown below:

Copy paste the below script and replace in line number 2 the correct sys id of the change request record for which you want to do this change.

var gr = new GlideRecord('change_request');
gr.get('e8f816d5c0a801640131b8101100744c'); //Replace sysID with your ChangeRequest SysID
gr.state = -4;
gr.setWorkflow(false);
gr.update();

Please try this in your Non Prod instances first before executing it in Production, just to be on a safer side.

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

View solution in original post

Elias9 · ‎11-16-2021

Hi Shloke,

You are a legend. Thank you for your help. your solution worked. Fantastic stuff.

appreciate your help.

Elias.

I really want to learn the coding for SN and I am not sure where to start as a beginner. do you know where i can start on this Journey.?????

Thanks again.