1 ACCEPTED SOLUTION
okay got it. If it is just for one change request, then you do not need to follow the above steps as my thought was you need to setup a functionality for future change request as well.
For one change Request, you need to run a Background script and that should work for you.
Navigate to Background Script module as shown below:
Copy paste the below script and replace in line number 2 the correct sys id of the change request record for which you want to do this change.
var gr = new GlideRecord('change_request');
gr.get('e8f816d5c0a801640131b8101100744c'); //Replace sysID with your ChangeRequest SysID
gr.state = -4;
gr.setWorkflow(false);
gr.update();Please try this in your Non Prod instances first before executing it in Production, just to be on a safer side.
Hope this helps. Please mark the answer as correct/helpful based on impact.
Regards,
Shloke
