MRVS is not working on Portal

[Monika2]

MRVS is not working while added the same on catalog item.

It throws below error on portal and failing to load SC_Catalog_Item widget.

java.lang.NullPointerException: Value in JsonObjects name/value pair cannot be null

Failing widget: 'SC Catalog Item' (3c29786e87133200e0ef0cf888cb0bdf)

[Ankur Bawiskar]

Hi Monika,

Is this happening for all catalog items?

Are you not able to add MRVS to catalog item or you are facing issue while submitting the catalog item?

Regards
Ankur

[Monika2]

Hi Ankur,

I am getting this error while I am accessing catalog item on service portal where I have added this variable set.

Yes for all catalog item which is having MRVS.

Regards,

Monika

[Ankur Bawiskar]

Hi Monika,

Did you try checking any other catalog item which doesn't contain MRVS is working fine or not?

check below links for help:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0745120

https://community.servicenow.com/community?id=community_question&sys_id=97e9965adb9b2b406c1c02d5ca96...

Regards
Ankur

[Monika2]

Yes those are working fine.