Welcome to Community Week 2025! Join us to learn, connect, and be recognized as we celebrate the spirit of Community and the power of AI. Get the details  

How to display the date that tickets closed.

ayano
Giga Guru

I want to know the date that tickets closed.

The picture is Problem tickets list of Reports function.

I can display "Opened" but there is no "Closed" below.

Now, I confirm that "State" is "Closed" and then check "Updated" to know when the tickets closed.

However, I think I'm going not to know if the data updated after closed.

That's why, I'd like to know how to know the date that tickets closed.

find_real_file.png

1 ACCEPTED SOLUTION

To add it to the report:

find_real_file.png

 

And add it to the right:

find_real_file.png

 

And run:

find_real_file.png

 

View solution in original post

3 REPLIES 3

Willem
Giga Sage
Giga Sage

You have a field called 'Closed' which contains the date time the Problem is closed. You can add that as a column:

find_real_file.png

To add it to the report:

find_real_file.png

 

And add it to the right:

find_real_file.png

 

And run:

find_real_file.png

 

Sajilal
Mega Sage

Hi Ayono,

is it a custom table, OOB problem table has closed field.

find_real_file.png

Please Mark as ✅ Correct if this solves your issue and also mark ???? Helpful if it helps resolve your problem.

Thanks,
Saji