How to display the date that tickets closed.

ayano
Giga Guru

I want to know the date that tickets closed.

The picture is Problem tickets list of Reports function.

I can display "Opened" but there is no "Closed" below.

Now, I confirm that "State" is "Closed" and then check "Updated" to know when the tickets closed.

However, I think I'm going not to know if the data updated after closed.

That's why, I'd like to know how to know the date that tickets closed.

find_real_file.png

1 ACCEPTED SOLUTION

To add it to the report:

find_real_file.png

 

And add it to the right:

find_real_file.png

 

And run:

find_real_file.png

 

View solution in original post

3 REPLIES 3

Willem
Giga Sage
Giga Sage

You have a field called 'Closed' which contains the date time the Problem is closed. You can add that as a column:

find_real_file.png

To add it to the report:

find_real_file.png

 

And add it to the right:

find_real_file.png

 

And run:

find_real_file.png

 

Sajilal
Mega Sage

Hi Ayono,

is it a custom table, OOB problem table has closed field.

find_real_file.png

Please Mark as ✅ Correct if this solves your issue and also mark ???? Helpful if it helps resolve your problem.

Thanks,
Saji