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Resolved! Only Change Manager Role can Close the Change Request

Hi, We are using OOB Change Management of Kingston Version doing some customization. I have a requirement that Only Change Manager Role can close the Change Request. Can anyone please suggest how to achieve this??

shid077 by Tera Contributor
  • 3514 Views
  • 5 replies
  • 1 helpfuls

Resolved! How can I create a custom approval_admin role only for the Change Table

Issue: Certain change managers have been known to abuse the approval_admin role to approve requests outside of the Change table, and definitely outside of their role as Change Manager.  Despite having Self-Service Delegate creation in our Catalog, Ap...

DBrown by Giga Contributor
  • 1838 Views
  • 5 replies
  • 2 helpfuls

Resolved! if condition in UI page jelly script

I have two variables, one being set from syspam value and other from a query. I want to use them in a query based on if there is a value passed as parameter or if null use the value set in the g:evaluate.This only works if syspam variable is populate...

samadam by Kilo Sage
  • 8427 Views
  • 11 replies
  • 1 helpfuls

Resolved! Work notes update RITM to SC_Task

Hi Developers,I have requirements,1. When user raise a catalog item in that added any attachment, the attachment is updates in REQ level.2. In REQ level, approver added work notes or attached the attachment, these updates in RITM level ( portal level...

Dynamic URL for Widget in Service Portal

I have a variable in our SP with type as Custom with label and associated into a widget. Whenever a user selects a specific service request menu, this widget will be displayed to download the specified application form. See widget code below. We have...

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Paolo2 by Tera Contributor
  • 761 Views
  • 2 replies
  • 0 helpfuls

How to display latest short description of RITM in notification

Hi Team, I have created a notification on sc_req_item table and in email script i have given to print current.short_descripton. I need the short description of RITM to be visible on notification.But when i create request , given short description as ...

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B somanna by Tera Contributor
  • 920 Views
  • 14 replies
  • 4 helpfuls