Hi SNOW community, Reaching out with the hope that someone might be able to point me in the right direction to change or wait for this message to appear on Requests in Service Catalog. When a user puts in a Request, they get a message on the Portal...
When I try to select service offering the assignment group is automatically populating wrt to that assignment group in my Incident form. What is the OOB logic behind it ? How to stop it ?
Where to check logs older than 1month
Hi All, How can we calculate incident resolve or close time without Onhold time in reports.opend at:10:00 AMOnhold at:11:00AMIn progress: 11:15AMResolved:11:30 AMTotal time: 1hr+15min(exculding onhold to inprogress)
Hi,I need to update the records of a cross scope table I have changed my update set to that scope as well. I am trying to update the updated date field of the records using the background script. Below is my script. I am able see the message running ...
hello friends, we have created Flow to create one SC Task, but customers adding multiple Sctasks to the requests. if they closed any SCtask, automatically it's related RITM got closed, it should not happend because when all SCTasks are completed then...
I am creating a report on the table sc_req_item_metric. I am trying to grab values of variable just like we can do when we create report on table sc_req_item. Variable reference option is not showing when we are making the column selection
Want to ask if anyone has any good practice in place in terms of managing catalog items between prod and non-prod instances. For example our catalog admin may want to make minor updates to catalog items in production directly, e.g. owner change, desc...
Hi all!Is it possible to show Special Handling Note after completing a certain criteria but before clicking Submit or Save ? Is it possible to achieve as an out-of-the-box functionality? Example: What I would like to get: We have a customer for whic...
Hi All, I need to import data load and transform map through catalog item. When ever user submit a request with attachment the data should load through transform map via ritm only. Please suggest how it possible. Thanks, Hari
We have one catalogue form in that catalogue with one "Specify end date of roles access" Date field, and an email notification should be sent to a specific group based on that date. Please find the Catalogue form screen shot, This date is always a fu...
Hello Experts, I want to check whether the field is read only or not ,based upon i want to display a field message.I have tried below g_form methods and it does not work.g_form.isReadonly()g_form.isDisabled() Please help .
Hi experts,We have requirement to capture what all stages the state field has gone through in a custom field.Please suggest what should be the Custom field type? should be a list field or string?How can we achieve this.Thanks inadvance.
Hi, I have this fix script to fix unassigned tickets with an assignment group. I have like around 150k records to update, but my script gets timed out. I tested with 1k records which worked but dealing with huge number my script isn't efficient enou...
Hi,I have a requirement to validate the options selected from the list collector against an existing table if the table record entry already has the selected option from list collector then it should not allow me to submit the request. For Example: (...