Which role is required to query sys_audit table
Hi Team, Which role is required to query "sys_audit" table, other than admin role. Manager required to get ITIL user all activities so he needs sys_audit table access. ThanksAshok
Forum Posts
can we use java script in notification Message HTML part?
Hi Allcan we use java script in the notification Message HTML part? i need to validate the below script var limit2 = gs.getProperty('css_emailticket_emlthreshold');var attach = event.parm2;//var attach = current.event_name; var value2 = attach.split(...
Resolved! Resource Plan toggle in Project Workspace (Resource Assignment) Utah version
Hello Everyone, I am not getting the 'Resource plan' toggle button in Project Workspace. According to below documentations Plugins and Roles are in place.https://docs.servicenow.com/en-US/bundle/utah-it-business-management/page/product/project-manage...
How to check the logged in user is a member of a group and group has a role in client side?
Hi, I want to display a field 'TeamName' if a current logged in user is a member of current assignment group of an incident and if that group has a role 'roleA'.How can I achieve this in UI policy? Please provide sample scripts if there is any Thanks...
UI View into Modal Popup
Hello Everyone I want to ask you is there any way to attach Form View into modal popup triggered by UI Action. This functionality is build by default in Problem table when Assess UI Action button is clicked and the problem is in state new and there ...
Set Custom Date Field Value using Business Rule
Hi I have a made an attempt to create a custom date field (u_glide_date_1) using business rule (before insert/update) but returns nothing on the incident form. This is my code : (function executeRule(current, previous /*null when async*/ ) { // A...
Resolved! Updating room via API, We have ACL Exception error for some rooms.
While updating computer rooms with API, we encounter an error for certain room. It's important to note that we are employing a service account for these operations.Error : {"error":{"message":"Operation Failed","detail":"ACL Exception Update Failed d...
Resolved! Knowledge Approval emails
Hello!I have created an approval email notification and template for a knowledgebase approval workflow and I cannot get the email to kick off. I have approval emails for Change and Request that fire based on task type Change/Request but I cannot find...
featured content Knowledge article sort order in service portal
Hi, I Need to sort the order of featured content Knowledge article based on sys_updated_on in serviceportal. I am using the OOB Widget. Can anyone let me know where I need to modify the serviceportal script (function() { options.title = options.t...
Client script to check if email suffix starts or ends with '.fi' gmail.fi fi.gmail.com
Hi, Can someone help with the Client script syntax to check if email suffix starts or ends with '.fi' or 'fi.'for example email suffix: 'ankita.ha@gmail.fi' or 'ankita.ha@fi.gmail.com'. TIA
Approve and Reject Button on email notification
Approve/reject button in email Requirement is to create an email notification having 2 buttons approve and reject .On click of approve button email would be sent to manager that request is approved or Rejected.
Move update set to different Scope
I have an update set in the global application that consists of a new table and some other configurations. All these updates were made in my DEV environment. Later it was determined that I should have created a new application scope first and then ...
Resolved! instanceOf in scoped application
I have a copy of a UI action in my new scoped application that uses the function 'instanceOf'. It works fine in the global scope, but not inside the scope. It's in my condition statement, and I'm wondering if there is a scoped alternative for it. Her...
Resolved! RITM state is moving to "Closed Incomplete" when actually saving it as "Closed Complete" - Issue
Hi,When RITM is cancelled/closed Tasks should cancel or close . Approvals No longer required. var catTask = new GlideRecord('sc_task'); catTask.addQuery('request_item', current.sys_id); catTask.addQuery('active',true); catTask.query(); while (catTas...
Resolved! Change "preapproved" to "Standard" on sn_chg_model_ui_landing.do
Hi, I want to change "preapproved" to "Standard" on sn_chg_model_ui_landing.do. Let me know how to achieve this.
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