MRVS is not working on Portal

Monika2 · ‎08-25-2020

MRVS is not working while added the same on catalog item.

It throws below error on portal and failing to load SC_Catalog_Item widget.

java.lang.NullPointerException: Value in JsonObjects name/value pair cannot be null

Failing widget: 'SC Catalog Item' (3c29786e87133200e0ef0cf888cb0bdf)

Willem · ‎08-31-2020

Clearing this solved the issue, right? Can you mark this answer as Correct?

Marking helpful and Correct is seen as a reward for giving helpful and correct answers.

Thank you! 🙂

Willem · ‎08-25-2020

What happens if you add a new MRVS?

Willem · ‎08-25-2020

Can you share details of the MRVS? Are the Variables in it mapped to a field?

Can you share printscreen like this?:

Monika2 · ‎08-25-2020

Ankur Bawiskar · ‎08-25-2020

Hi Monika,

Did you try clearing instance cache using cache.do and then logout and login

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Willem · ‎08-25-2020

Can you clear the Variable Set Attributes and try that way? (move the text to Description if you want).