Multi-Group On Call Calendar

[Michael160]

Has anyone been able to run a on-call calendar and show multiple groups on it at one time?   I have multiple locations and multiple groups and my goal is run a on-call calendar by the group.location.   So I can see all groups on-call for a specific location.

I'm aware of the "Schedule Report" which runs the (URL from Arguments) ui_page.do?name=on_call_schedule_report.   This populates a temporary table "Rotation Schedule" - v_rotation.   I think if I can find out what table or joining of tables this is running against I have what I need.

[benjaming]

Good Day,

Did you ever receive a solution on this request?

[Michael160]

I never submitted a ServiceNow HI ticket only this post.  What I ended up doing was building a "homepage".  Making the homepage available under UI16 in the main menu "On-Call Scheduling".  The homepage educates the fulfiller how to run the out of box On-Call Report and use our group prefix naming governance to find the on-call schedule for the group they need.  We also found a known error with the report - PRB924561.  This image shows the top section our homepage.

[drouillm]

Have you received any information on this request?

[Michael160]

No; I am still using my working and the "HomePage" we built about a year ago.  My problem ticket PRB924561 I referenced in that post was closed.