Hello, I'm hoping someone can steer me in the right direction here. I'm looking to implement Universal Request for our company. However, I'm looking to implement it as described in the attached process flow. Basically, I want users to submit catal...
Hello,I have a flow where I am trying to copy the content of the Short description and description fields from the RITM to the Short description and description fields on the SCTASK in flow designer. I have been able to do this when using Workflow in...
Hello all, ServiceNow support gave me the fix action of how to "set the log level for a specific REST message". The fix action works fine, but now I need to add the fix action to an update set. Here are the basic steps that SN gave me: 1. Navigate ...
I am working on a customization in the ServiceNow Employee Center portal. Currently, when users search for a form using the search bar, the results open and direct to fill the form. But now i need the form itself to redirect to different portal. Coul...
Hi friends, I have created a few variables on catalog form :variable name orderName 100Emp ID 200City 300Requested Item 400............. tota...
Hello All, I would like to add a Mobile icon on the user record same as VIP. How can I add that? I tried adding an Image to ServiceNow Images and created Field style but it's not working.
Is it possible to write a script in "Run Server Side Script" that will execute a timeout for 590 seconds?Like this timeout in the picture.
Hi team , How do I apply the run script of a workflow in the flow designer? Script : workflow.scratchpad.approvalorder = 10;
The workflow activity field on the change request approval tab displays "Technical Approval" and "Authorization Approval" dependent on the change state approved. If I rename Technical Approval to peer review, would it effect anything else?
I have to be missing something incredibly simple here. I can run a glide record query for active=true: var rec = new GlideRecord('cmdb_ci'); rec.addQuery('active',true); rec.addQuery('name', 'foobarbaz'); rec.query(); while(rec.next()){ gs.pri...
Hello gang, Looking for any guidance on a business requirement we just received. We have recently began using CSM, in addition to ITSM, so now have both internal and external users in the sys_user table. The ITSM fulfillers rely heavily on the Compos...
Hi Team,I have a requirement where the user submits the catalog item in Prod environment and it has to run the transform map in lower instance. For this catalog item attachment is mandatory and it takes excel file which needs to be imported. Is there...
Hi, I want to create BR which runs only when the record is inserted from Mobile App (Now Agent). So, how do I restrict the BR to run only for mobile actions? Thank you, Shanti
Hi mates,Why i am unable to create reports on sys_data_source table i have admin access as well, any clues ?, while searching for table it is not showing the table. I have not impersonated.
Hi, There is service portal page where we are showing all the request of the requesters. That request can be of any catalog items. For each of the request, we have 'Cancel' and 'Follow up' button. When a user clicks on 'Follow up' button it should re...
