Description: We have OOB workflow "On-Call: Assign by Acknowledgement ", it is not working as expected.We have on call schedule (On-call schedule - First Shift UKEGLBQLKASG) and three people are part of the schedule. As per the On call schedule, firs...
Hi All,I have created an ACL (Access Control List) and set the operation = 'read'.The requirement is to display the 'short_description' field for the 'cab approval' group while hiding it for users outside that group. I attempted to implement this usi...
I'm seeking assistance with creating a restriction in BR Query to control access to a table based on pending ticket assignments. Here's the scenario: We aim to restrict users with a role ("restricted_itil") from accessing a table if they lack any pen...
I'm automating order guide item. There are 3 steps in this particular order guide item- Describe Needs, Choose Options, Summary.1.Opened an order guide - Checked on the preferred option and2.Navigated within order guide - to 'Choose options' step3.In...
I have created a new Cab date (reference field) on change form and reference to "Cab_meeting " table. In Cab meeting table "meeting start time" field made as display true for displaying meeting start dates in reference field and it is showing all the...
Hello everyone, I'm eager to deepen my understanding and practice of ServiceNow development components like Client Script, Business Rules, Script Includes, and UI Actions. Could you please share use cases (of all levels) or examples where you've effe...
Hi Everyone, I am building a catalog item for server build. When request is submitted, it creates a catalog tasks once its marked completed, It creates a change request. Change will be moved for approval and based on change getting approved/rejecte...
I want to show a limited list of Category choices when a specific assignment group is selected. show only categories that are for an assignment group to select.If assignment group contains 'ACSES' only allow the following Category to be selected: ACS...
STEP 1:STEP 2: STEP 3:Hi, I am trying to install "AWS service management connector" in my personal PDI from servicenow store. When I click on download option it is redirecting me to SSO login and when I enter my snow credentials of my personal PDI it...
Hi Everyone I'm Trying to convert string to lowercase in workflow but it is not happening. below is the snippet of script and error message , please help me with the solution Thankyou,Pranitha
Once Service Portfolio Management is built out with n levels of nodes, and services. Can that offer a view of all activities (regardless of module) connected to a selected service? Examples could one see all DMNDs, PROJs, CIMs, INCs connected to a ...
In ServiceNow, to map and store data from a CSV file into a Multi Row Variable Set field in form.If user upload the csv file in upload field the automatically data of CSV will automatically set in multi row variable set in form.
Hi Everyone I have the following Inbound email Actions "Create Incident" action where i am trying to assign a ticket to whichever assignment group that gets pulled from the inbound email. The script i have changes the mandatory to grey and looks like...
Hello Experts, Few of our catalog items had workflows defined to trigger approvals and task creation. We had to uplift the catalog items to trigger the approvals and task creation using Flow, instead of the associated Workflow. Everything works well ...
Hello everyone, Scenario:I have been trying to get this to work within a Request (RITM).Only my Fulfillers (IT SME) can see the catalog item to submit a department wide email that a system is down.The fulfiller can choose the manager (filtered list) ...
