Resolved! Get the values from HTML table from an email in a Inbound Action
Hi All, How to retrieve a value from HTML Table. I need to get the User Name. Regards,Siva
Forum Posts
How to highlight a data pill with yellow in Flow Designer
In my flow I have a Send Email action. I am trying to highlight the data pill value in my email with yellow. I have tried to modify the code but when I save it disappears. Am I doing something wrong or is this not possible to do? <span class="data...
Retain creation dates when bulk importing Problem record from other platform
I am wanting to do a bulk import of Problems from alternative platforms. Whilst using the AutoSysFields (false) enables the retention of historical creation date when creating the SN Prb record, is there a way to import the associated tasks and also ...
Resolved! Unable to configure MID server
We are unable to configure MID server for our SNOW instance Version:Helsinki .patch7 updated.we get the error as followsEncountered error: [null] while starting up the service. Retry...05/16/17 22:36:22 (688) StartupSequencer SEVERE *** ERROR *** U...
Issue with the OnSubmit client script
Hi All, I have the below OnSubmit client script written for making attachments as mandatory Script :: function onSubmit() {if(this.document.getElementsByClassName('get-attachment').length == 0 && g_form.getValue('do_you_have_a_copy_of_the_rfx')=="Ye...
Resolved! Return CIs in Global Search
I am attempting to configure the Global Search to return records from any table in the CMDB. I created a text index on the Collection field of the cmdb_ci table. The Text Index checkbox is checked, I hit the "Generate Text Index" related link, and go...
How can we prevent the ServiceNow from triggering the Teams call to all Participants of a Major Inci
Hello! We are in the process of Implementing Major Incident Management with the Teams with the Notify connector plugins to create the Teams meeting/Call and run the MI event. From the MI Workbench, Collaborate tab, we "Initiate" a Teams Call from the...
How users with Knowledge role can Edit, Publish, Update and Retire KCS Articles?
Hello All, I want users with Knowledge role can Edit, Publish, Update and Retire KCS Articles regardless of Ownership Group selected on KCS Article. Do I need to create new ACL's and make changes to UI actions?Please help me to achieve this. Thanks @...
Global Search For Configuration Item -No record Returns
We have some Configuration Items- software, which can not searched via Global Text Search located on right top of application. We can get returns for most CI Search via SN Global Search using CI ID, but we had an issue for some software CI, which hav...
What roles does one need to access/edit the Vendor Management Workspace?
We have a Vendor Manager who needs to access our Vendor Management Workspace. What roles would they need to access the workspace without simply giving full admin privileges?
Definition of SAM - EOL (End of Life) and EOS (End of Support)
Looking for the EOL/EOXS/EOS definitions. I've searched for quite some time - I cannot find ServiceNow's glossary/definition of terms that include End of Life (EOL) and End of Support (EOS). Not all companies/publishers use the same terms/reference...
Email receiving is not operational
Hiemail sending & receiving is not operationaland what could be the reason the processing time exceeded?email reader job also finewe don't have any system property like 'glide.email_diag.threshold.email_reader.runtime' to update
Is it Recommended to give access to endusers to "Edit or Delete" added Additional comments on RITM?
Hello All, We got a requirement from customer- Please give access to end-users to edit or delete their Additional comments in RITM. Is it recommended? if yes how we can give access and what are the steps needs to be taken. Please check the attached s...
Integartion between servicenow and webex
Hi friends,My organization want to implement integration between webex and servicenow we are going through webex and servicenow Docs bit confusing, Did anyone implemented conversational custom integration between servicenow and webex please help on t...
I need to understand the technical differences between [Microsoft AD Spoke] and [Microsoft AD v2 Spoke]
I have read all about the two spokes in the ServiceNow docs site, I can see that the Microsoft AD Spoke has a lot more OOB Actions available for use, and that the Microsoft AD v2 Spoke has a "v2" in it's name, also that the last update was more recen...
