Hi all,
Our ServiceNow is setup to send and receive emails to and from our Service Desk email address.
We now have another business unit joining our instance and need to incorporate their email address to separate their requested items from the Service Desk email.
- I have set a "Request Item Opened" notification setup to send from their email address "xyz@email.com" in our Dev environment, I do receive the email from our configured SMTP address abc@email.com.
- When I set both the "Send from" and "Reply to" addresses to xyz@email.com the email goes no where.
- I've set up a user account for this email address and still no luck.
Ultimately, I see our ServiceNow instance as a building, and should be able to add additional tenants to the building and live in their own offices / apartments and operate on their own apart from each.
Do you have any ideas how to get this configured for additional teams that onboard to our instance?
Thanks!
Thank you for the response. I am still stuck though; what I want is the email to look like it's coming from the other address (xyz@email.com) I'd like to keep the email addresses separate...so when a new request is created, it should say xyz@email.com instead of 'Service Desk'. Could you explain more in detail what you did to achieve this? Thank you!
Hi,
You can change the email notification settings to display sender's address as per desire:
Regards,
Munender
**Please mark response correct/helpful if found useful.
