multiple inbound email addresses?

[Dhianan]

We have requirement to enable inbound email actions on two email accounts, i.e. users can send email of type A to 1st email account and another type to a second email account , both inturn creates ticket.

Looking for suggestion on how to address this requirement.

[Veer MS]

Hi,

Please follow the below thread.

https://community.servicenow.com/community?id=community_question&sys_id=ff025321db101fc01dcaf3231f96196a

Mark it as correct or helpful it this helps.

Thanks

Veer

[Dhianan]

Thanks for the link, I will try the configuration in outlook 365 to forward the emails to instance@service-now.com and have an inbound email action to decide the ticket type.