Hi all,I need to have the Incident response and resolution SLA´s to restart whenever an incident is assigned to a different Assignment Group. What is the best way to achieve this? Aletrnatively (not the preferred option) is there a way to calculate b...
We are currently implementing ITSM. Our organisation has international partners that we consider vendors. I want to import them to core_company as vendors, but I am at a loss what's best practice to import our vendor contacts. We are currently not us...
Hello Community, I am facing error message on HR Case as "part of query on sc_req_item has been ignored because of insuffient access for 'queue_match' operation on sc_req_item.parent". Afer adding ITIL role error is removed but by providing this ro...
Hi All, Can anybody provide inputs on how to add a new visualization / Widget on the Landing Page of SOW under "Your Work". Currently few visualizations like "Incidents assigned to you" , "Incident SLA's" are available OOTB. Is there a way a create a...
Hi Community,I have one requirement where I want to send an email outside ServiceNow which will be without ServiceNow domain name.Ex: test@gmail.com should be the "from" when I am sending notification .Can we able to configure new SMTP account with d...
Hi All,Can anyone please help me on the below requirement. The incident should be created automatically when the email will come to the mail id..and based on the subject the assignment group should be set automatically. Please let me know how to achi...
Can set the sys ID filter to Read-only? So that users won't be able to remove it and create their own filter? or Is there a way to Hide this and still have the Filter capability? Thanks
Hello. Recently I'm working on an adjustment that envolve comparission two dates. A specific catalog item should not allow any user to open a new request via service portal, if the current date is bigger than 24th day of the current month. First, I'd...
@Allen Andreas Good morning, I'm having an issue with the @mention Notification in ServiceNow. We have users that are trying to @mention users in comments in the additional comments field in SCTasks and the emails are not being sent. There was anoth...
two step check box is not working properly .after getting ticked in the check box the two step verification is not working either.
When viewing this plugin, it shows it's available, but when you open the plugin it's showing that it's already installed. but application not seen in Application menu. Please let me know how to resolve this issue. Thanks in advance.!!
Hi I am very new to service now - I was wondering if it is possible to find / create a role that allows agents to have access to the Assets, Service Catalogue, and the Service Desk section of the menu Many Thanks Tom
How do i change field label color and style?
I have an attachment on a change request record - I'm using a business rule to pass the attachment to a data source that is defined to process the contents of the attachment (using a transform map) and insert records into another table. My question i...
The domain controller we have AD running on has been classed as a Windows Server in the cmdb, we were expecting this to be an AD Domain Controller. We've applied a behaviour to the discvovery schedule to use WMI and WINRM probes only.Any idea why t...
