Hi, I have a requirement. When user clicks on ui action of an incident, it must be routed to change landing page and after the user selects the change model in change landing page, it must then redirected to the selected change and auto populate the ...
Hi All,I have a requirement to validate two date fields when requestor fills the form if the second date field is more than 2 days of first date field a new field should get visible and make mandatory to fill the reason. How to do this and please do ...
We have been using the CAB Workbench functionality (Except the portal itself, due to latency issues) for a while now. We have been able to automate the generation of both Agendas and Meeting minutes, which has resulted in significant reduction in man...
Hi Experts,I need to implement Impact assessment with set of questions/scores same like it is existing for Risk Assessment in the change form.I have a list of questions and scores provided separately for both Risk as well as Impact, and can see that ...
I would like to build a temporary variable based on what checkmark variables have been selected If thrid_party_bidm == 'true'add/concatenate 'BIMD ' to temp_variable If thrid_party_cbms == 'true'add/concatenate 'CBMS ' to temp_variable If thrid_par...
Would anyone know if I can take the nice emails that are OOB and make them my own? Below is an example of what I call a "nice" email. This email notification tells us an incident has been opened. The email I currently have for most of my email notif...
Hi fellow ServiceNow practitioners,I'm an Intern and fresh from my one week boot-camp in ServiceNow. I am trying to accomplish a task where in I need to create a flow design that will deactivate inactive users if they haven't login for more than 2 we...
I have requirement for calculating average turn around time for on onboarding SCREQ Request completed between 28th March 22 and 27 September 22.*It can be through reporting. Please help.
Hello,I've a requirement to display the image with in the variable set popup. We have a catalog item with variable set. User is going to add the rows by populating some variables data (ex variable is 'part') . When the user selected the part variable...
Hello,We have certain teams in my organization submitting a change like "Weekly SAP Update" where they bundle a series of changes as Change Tasks, each Change Task matched to a development ticket (Story). I suspect this isn't the proper use of the s...
Hi Team,I have to create a month over month report, for this I have created a report based on grouped by is created but requester is expecting differently.ex: if in January we had 850 apps, and then in February 5 more were added it should show 855 (...
Hello all. I know I am doing something wrong here and I'll appreciate guidance. All I'm trying to do here is WHEN a Request is submitted, to ONLY show the RITM and TASK to a specific assignment group. No other group/users should be able to see it, Wh...
When we setup our on-call schedule for a group and go the the escalation setup, there we get an option to "overide escalation". This means that we can overide the default escalation with a custom escalation. However, when we click on this, we manuall...
Hi,I have a list collector variable name is "access_request_for", It have five value which comes from question_choice table(From list collector we can select multiple value/Choice at a time). My requirement is "The related groups name should be set ...
When I am navigating to System Definitions -> templates, Most of the templates as a admin I can edit whereas some of the templates are in read-only state. Can anyone suggest why this behaviors occurs even to admin user. Below I'm attaching a screensh...
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