My Dashboard consisted of reports but as soon as move to other instance everything is blank

Ct111
Giga Sage

Hi Everyone,

The dashboard i created consisted of reports but when I moved it to other instance only the Dashboard came and Report was not there . I searched google

but there the option for tab are shown not for reports . Can anybody suggest a way in which the reports that we added to Dashboard gets reflected into other instance

14 REPLIES 14

Dave Smith1
ServiceNow Employee
ServiceNow Employee

creativethinker wrote:



Hi Everyone,



The dashboard i created consisted of reports but when I moved it to other instance only the Dashboard came and Report was not there


How did you "move" it?



Are the reports showing but empty of data?   My guess is ACLs created/relaxed on the first instance to grant reports data access may not be replicated across.


Ct111
Giga Sage

while moving the rpeorts i can see the report in update sets as well as while imported . But anyhow when i check it on other instance the reports which I created went blank but the system reports ( already present in system) was showing perfect as u can sse in above screenshott


Dave Smith1
ServiceNow Employee
ServiceNow Employee

But anyhow when i check it on other instance the reports which I created went blank


Check report dependencies, such as:


  • views for the data
  • data/report source
  • difference in users between first and second instances (are you using the same account?)

Click on View/Run from left nev. in 2nd instance.


Click on create new report.


Add tables/filter same as of your report


Click run report and check if any record is there for your record in 2nd instance.


Don't save the report. close the browser.


SonakshiK
Tera Contributor

Hi, 

you should capture the reports separately in the updateset along with the dashboard for the reports to display because sometimes the sysID of the reports in different instances may vary.

Thankyou