Name Field (free text box) is clearing when conditions are still true

[ericmoya]

ServiceNow Washington DC: I created a UI Policy for a name field (free text box) added to the incident form. However, when I create or update an incident, the value in the name field is cleared. I need the value in the name field to remain as long as the condition is true, and to be cleared when the condition is false. I have tried various combinations of client scripts and UI Policies, but nothing is working.

Table
-Incident [incident]
Condition (or)
-Caller | contains | Vendor
-Caller | contains | Store

UI Policy Action:
-Field Name u_name | Mandatory: True | Visible | Read only: Leave Only | Cleared field value: checked

[palanikumar]

Hi,

For your requirement, clear the Name field using Client Script. On Change of Caller, check whether it does not match condition and clear it if true.

Thank you,

Palani

[Ankur Bawiskar]

@ericmoya 

Do the reverse i.e. do this

Condition (AND)
-Caller | DOES NOT contains | Vendor
-Caller | DOES NOT contains | Store

UI Policy Action:
-Field Name u_name | Mandatory: False| Visible: False | Read only: Leave Only | Cleared field value: checked

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@ericmoya 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.