Need help in finding out how a field is getting updated

[Rahul Talreja]

We have a custom field(True false type) on change form which is getting updated,
Initially it is set to false, when the change state changes from schedule -> Implement it get updated to true and when again  when state changes from implement to review it changes again to false .

We got a script in workflow which was setting value of this to false in second case(i.e from implement to review) but could not figure out from where this value is setting up to true when change moves from schedule to implement.

I checked BR, Client script, UI policies each and every in the script, checked all workflow related to change_request and every script in all of them, but couldn't find out from where the field is getting updated.
Can you please suggest more possible ways or place where I can check for this?
Thanks in Advance

[Matt102 · Accepted solution]

Hi,

My first thought would be watching the field.

On the Change form (UI16), alt click the custom field label, to bring up the context menu. Click 'Watch...', this should open up the Field Watcher. Run the steps that cause the field to change and review the Field Watcher output.

hth,matt

[Rahul Talreja]

Hi Matt,

I tried marking that field on watch, but it didnt opened the field watcher for me.
I tried clicking on spider icon too, but no window open up.

Can you please suggest what could be the reason.

Thanks

[Matt102]

Hiya,

I believe there could be a couple of reasons.

First could be that the record does need to be within the "normal" UI16 frame i.e. it needs to be open with the header and left navigation available.

SN Docs (Field watcher) says: Note: The field watcher works only on form fields. It cannot be used on list fields. Also, field watcher is not available on password-protected fields or encrypted fields. Field watcher is only available within the UI frame. The option to watch a field does not appear in the context menu if you open a record outside of the UI frame, for example, in a new tab.

It also might to help turn on 'JavaScript Log and Field Watcher'

hth,matt

[Rahul Talreja]

Hi Matt,
I got that thing but not able to figure out from where the field is getting its value.

Its initially false, but as soon as we refresh or reload the page, it becomes true... as you can see, first response is false and the other two are true.

Can you please review it once,
Thanks