Need help in setting values from array

[Pihu1]

Hi Community,

I need help in setting field values from an array containing strings. I have a requirement to set incident fields short description, on behalf of and state from an array containing string values.

For example, I am passing an array to Script include function as a parameter as below where inc_fields is an array containing values ["7110868edb5325907e04450b1396199b","test created inc","2"]

How to set fields from this array? below is my code

createIncident: function (caller, urgency, description, category, inc_fields) {

        var incDetails = {};

        var incGr = new GlideRecord("incident");

        incGr.initialize();

        incGr.setValue("caller_id", caller);

        incGr.setValue("urgency", urgency);

        incGr.setValue('category', category);

        incGr.setValue("description", description);

        incGr.setValue("u_on_behalf_of", inc_fields[0]);

        incGr.setValue("short_description", inc_fields[1]);

        incGr.setValue("state", inc_fields[0]);

        incDetails.sysid = incGr.insert();

        incDetails.incNum = incGr.getValue('number');

Thanks in advance.

Pihu

[Aman Kumar S]

just pass the array as the functional parameter, assuming the sequence is correct

createIncident: function (arr) {
var incDetails = {};
var incGr = new GlideRecord("incident");
incGr.initialize();
incGr.setValue("caller_id", arr[0]);
incGr.setValue("urgency", arr[1]);
incGr.setValue('category', arr[2]);
incGr.setValue("description", arr[3]);
incGr.setValue("u_on_behalf_of", arr[4]);
incGr.setValue("short_description", arr[5]);
incGr.setValue("state", arr[]);6

incDetails.sysid = incGr.insert();
incDetails.incNum = incGr.getValue('number');

[Pihu1]

Hi Aman,

I don't want to set all the fields from the array, here only inc_fields is a array which contains values and want to set short description , on behalf of and state.

createIncident: function (caller, urgency, description, category, inc_fields) {

        var incDetails = {};

        var incGr = new GlideRecord("incident");

        incGr.initialize();

        incGr.setValue("caller_id", caller);

        incGr.setValue("urgency", urgency);

        incGr.setValue('category', category);

        incGr.setValue("description", description);

        incGr.setValue("u_on_behalf_of", inc_fields[0]);

        incGr.setValue("short_description", inc_fields[1]);

        incGr.setValue("state", inc_fields[0]);

        incDetails.sysid = incGr.insert();

        incDetails.incNum = incGr.getValue('number');

[Aman Kumar S]

@Pihu1 

so inc_fields is your array, can you share how are you populating the array, and how the values looks like. share the code as well.

[Aniket Chavan]

Hello @Pihu1 ,

Please give a try to the modified code below and see how it works for you.

createIncident: function (arr) {
    var incDetails = {};
    var incGr = new GlideRecord("incident");
    incGr.initialize();
    incGr.setValue("caller_id", arr[0]);
    incGr.setValue("urgency", arr[1]);
    incGr.setValue('category', arr[2]);
    incGr.setValue("description", arr[3]);
    incGr.setValue("u_on_behalf_of", arr[4]);
    incGr.setValue("short_description", arr[5]);
    incGr.setValue("state", arr[6]); // Corrected the index

    incDetails.sysid = incGr.insert();
    incDetails.incNum = incGr.getValue('number');

    return incDetails;
}

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks,

Aniket