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automatically copy values entered in the Order Guide variable sets into the Catalog Item variable

Prathamesh45
Tera Contributor

What is the best way to automatically copy values entered in the Order Guide variable sets into the Catalog Item variable sets during submission?
How do I use the scratchpad in ServiceNow to capture Order Guide variable values and then reference them inside Catalog Items?
How can I configure Flow Designer so that variables from the Order Guide are mapped into the Employee Onboarding table fields (e.g., employee_name, joining_date, department, manager)?Order guide .pngCatalog items .png

2 REPLIES 2

palanikumar
Giga Sage
Giga Sage

Hi,

You can use Item Variable Assignment related list of Order Guide to map Order Guide to Catalog Item variables

https://www.servicenow.com/docs/bundle/zurich-servicenow-platform/page/product/service-catalog-manag...

If you want to update Employee Onboarding table, then you use update record action in flow designer 

 

 

Thank you,
Palani

adityahubli
Tera Contributor

Hello @Prathamesh45 ,

You can use OOTB cascade variable  feature in order guide through which you can easily map same variables in order guide and catalog variable . This will help to auto populate data from order guide variable to catalog variable .  I'm attaching some  screenshots for your refference.

 

adityahubli_0-1764177564603.pngadityahubli_1-1764177639930.png

 

adityahubli_2-1764177686557.png

adityahubli_3-1764177726783.png

 

If this helps you then mark it as helpful and accept as solution .

Regards,

Aditya