Need help on ATF

pawank2 · 3 weeks ago

We have one variable , it is not visible in portal. while submit the request , ritm and sc_task is generated.

when i open the sc_task record, variable is visible and it is mandatoy.

so how can i achieve in ATF, I have used set variable value but it is not working as expected. I am getting error -

g_form is not defined.

I have created this step after open the existing record.

Regards

Pawan

Dr Atul G- LNG · 3 weeks ago

Hi @pawank2

What was the previous step? It looks like the form is not opened, and because of that it is showing as undefined.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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pawank2 · 3 weeks ago

Hi Atul,

form is opened. but i am unable to set the value

Dr Atul G- LNG · 3 weeks ago

Hi @pawank2

In Step 26 and Step 29, please check whether the same form is being opened. The steps look okay and it should set the variable.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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pawank2 · 3 weeks ago

Hi Atul,

same form is opened.

Dr Atul G- LNG · 2 weeks ago

Not sure mate. Please log a now support case.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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