Need help on ATF
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08-19-2025 02:32 AM
We have one variable , it is not visible in portal. while submit the request , ritm and sc_task is generated.
when i open the sc_task record, variable is visible and it is mandatoy.
so how can i achieve in ATF, I have used set variable value but it is not working as expected. I am getting error -
g_form is not defined.
I have created this step after open the existing record.
Regards
Pawan
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08-19-2025 02:43 AM
Hi @pawank2
What was the previous step? It looks like the form is not opened, and because of that it is showing as undefined.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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08-19-2025 02:45 AM
Hi Atul,
form is opened. but i am unable to set the value
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08-19-2025 02:58 AM
Hi @pawank2
In Step 26 and Step 29, please check whether the same form is being opened. The steps look okay and it should set the variable.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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08-19-2025 03:07 AM
Hi Atul,
same form is opened.
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08-19-2025 02:45 PM
Not sure mate. Please log a now support case.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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