Need help on ATF
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08-19-2025 02:32 AM
We have one variable , it is not visible in portal. while submit the request , ritm and sc_task is generated.
when i open the sc_task record, variable is visible and it is mandatoy.
so how can i achieve in ATF, I have used set variable value but it is not working as expected. I am getting error -
g_form is not defined.
I have created this step after open the existing record.
Regards
Pawan
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08-19-2025 02:43 AM
Hi @pawank2
What was the previous step? It looks like the form is not opened, and because of that it is showing as undefined.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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08-19-2025 02:45 AM
Hi Atul,
form is opened. but i am unable to set the value
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08-19-2025 02:58 AM
Hi @pawank2
In Step 26 and Step 29, please check whether the same form is being opened. The steps look okay and it should set the variable.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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08-19-2025 03:07 AM
Hi Atul,
same form is opened.
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08-19-2025 02:45 PM
Not sure mate. Please log a now support case.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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