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Need help on ATF

pawank2
Tera Expert

‎08-19-2025 02:32 AM

We have one variable , it is not visible in portal. while submit the request , ritm and sc_task is generated.

when i open the  sc_task record, variable is visible and it is mandatoy.

so how can i achieve in ATF, I have used set variable value  but it is not working as expected. I am getting error -

g_form  is not defined.

I have created this step after open the existing record.

 

Regards

Pawan

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13 REPLIES 13

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to pawank2

‎08-19-2025 02:43 AM

Hi @pawank2

 

What was the previous step? It looks like the form is not opened, and because of that it is showing as undefined.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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pawank2
Tera Expert
In response to Dr Atul G- LNG

‎08-19-2025 02:45 AM

Hi Atul,

form is opened. but i am unable to set the value

pawank2_0-1755596741486.png

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to pawank2

‎08-19-2025 02:58 AM

Hi @pawank2 

 

In Step 26 and Step 29, please check whether the same form is being opened. The steps look okay and it should set the variable.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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pawank2
Tera Expert
In response to Dr Atul G- LNG

‎08-19-2025 03:07 AM

Hi Atul,

same form is opened.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to pawank2

‎08-19-2025 02:45 PM

Not sure mate. Please log a now support case.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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