Using teams email address in notifications
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07-28-2025 10:42 AM
I have a requirement to send emails to Teams channels. Upon reading in Microsoft site this is not possible if teams is part of Office 365 Government plan. Has anyone done this for teams in this plan?
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07-28-2025 09:10 PM
Hello @samadam,
Please refer to the link below:
https://www.servicenow.com/community/developer-forum/send-email-to-teams/m-p/3138150
If it is helpful, please hit the thumbs-up button and accept this solution as the correct answer. By referring to it in the future, it will be helpful to others.
Thanks & Regards,
Abbas Shaik
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07-28-2025 09:50 PM
you can't send emails on teams channel.
check these links on how to configure provider notification
How to - Send notifications, scheduled emails, etc to Microsoft Teams channel
Create notification content for Microsoft Teams
Provider Notifications || Notify users in Microsof... - ServiceNow Community
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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08-19-2025 09:54 AM
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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08-19-2025 01:13 PM
Could not be done as GOV version doesn't allow it