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Need Help on Order Guide checkout page

SKum
Kilo Sage

Need Guidance on this,


In an order guide I have a catalog with multi row variable set with fields
- Quantity
- Total cost

Before submitting the order guide I want to copy quantity and total cost to order summary page

How can I do this? There is no OOTB functionality

 

I tried to add a Client script it worked partially on the UI but not on the ESC Portal


TIA

1 REPLY 1

kaushal_snow
Giga Sage

@SKum ,

 

You can’t directly have a multi row variable set in an order guide flow the quantity and total cost fields into the summary page oob, so the possible approach is to capture the multi row values via a client side or portal widget script during the guide step, store them in a hidden variable or custom fields on the resulting RITM/Request record (via a business rule or server script) and then modify the portal order guide widget to display those captured values in the review summary page, taking into account that cascading variables does not support multi row variable sets in order guides........

 

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

 

Thanks and Regards,
Kaushal Kumar Jha - ServiceNow Consultant - Lets connect on Linkedin: https://www.linkedin.com/in/kaushalkrjha/