Need help on to add safeguard condition to the flow designer

[sureshp89882164]

existing flow details

• Assignment Group / Tech Org: Release management

• Priority: 2

• Work note on incident: "This incident has been downgraded from Priority 2 (P2) to Priority 5 (P5). If escalation is required, the support engineer must follow standard escalation procedures. For incidents above Priority 3 (P3), Control Centre and Service Management involvement is required."

• Safeguard condition: If the incident is later manually escalated back to P2, the flow must not reapply. To enforce this, the rule will check for the presence of the above work note. If the note exists, the rule will not downgrade the incident again.

[Ankur Bawiskar]

@sureshp89882164 

no point in sharing the business requirement.

please share what did you start with and where are you stuck?

what debugging did you do?

If my response helped please mark it correct and close the thread so that it benefits future readers.