Need help with email notification and inbound action.

Balaram7
Kilo Sage

Hi all,

 

We have the below requirement, where an approval email is send to the approver and that approval email has approval and reject buttons available in the body of that notification. Once approver responses that email by clicking on approve or reject button. The response email receiving to the servicenow instance stating that this request has been approved should also contain the previous email body, Please let me know the best way to achieve this.

 

Thank you,

Balaram.

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