Inbound Action Not Working

[VanamaAkhil]

Hi All,

I have created a very simple Inbound Action of type Forward.But while Email is recieved ,Iam getting an error "did not create or update interaction using current"Find below screenshot.

Thanks in Advanced 

Akhil

[Bhuvan]

@VanamaAkhil 

Can you check your code as it looks like you might have copied from knowledge target table and not applicable to interaction table. Refer below for out of box inbound email action for interaction table, try to replicate for your action and test it.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[VanamaAkhil]

If I kept the type as NEW in the same inbound email action,then it is working fine.It is creating the Interaction.But it is not working for the type Forward.Iam getting the error.

[Bhuvan]

@VanamaAkhil 

Please see if below helps

https://www.servicenow.com/community/developer-forum/inbound-action-forward-not-working-when-using-p...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0538137

Try to use inbound email flow rather than inbound email action and see if it works.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Vasantharajan N]

@VanamaAkhil  - Could you please remove the check current.canCreate() from your code and check.

Note: It's recommended to start using the OOTB email flow as much as possible until you have the business justification to use your own custom inbound actions on the email.