Need some clarification about UI policy actions once a filed is made mandatory.
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03-07-2024 08:56 AM
CASE- Hi . I am creating a form where a field with 3 radio buttons (High, mid, low) 'C' 's behaviour is being determined by the value of a dropdown field A.
A can take values -1,2,3,4. When A takes 1 or 2 , C becomes hidden and when A takes 3 or 4 C becomes mandatory with no default radio button being selected.
I have created 2 UI policies to achieve the desired behaviour for C(one hidden ,one for mandatory).
ISSUE- When Cis taking 1/2 it gets hidden and then on taking 3/4 it becomes mandatory with no default choice being selected. However, when C becomes mandatory by selecting 3/4 first,on choosing 1/2 after that it stays mandatory and does not become hidden as expected.
How do I solve this issue?
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03-07-2024 09:04 AM
Did you try with Reverse false and i think you can try in 1 UI policy only.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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03-07-2024 09:05 AM
Hi @Dr Atul G- LNG I did try reverse if false in both the policies but it did not work.
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03-07-2024 09:46 AM
Please share the snippet of both policies.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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