Need to add comments on a knowledge article when update
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‎02-24-2023 03:23 AM
I have been asked if there is a way an author of a Knowledge Article can add comments when and article has been changed when they request it to be published so the approver can know what has changed
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‎02-24-2023 03:39 AM
Hi @Pam Walker1 ,
Hope you are doing well.
OOB comments and work notes fields are not present on the kb_knwledge table as it is present on the incident table but you can always create new fields.
You would need to create a custom field with the type "Journal" to capture the comments.
Please Mark My Response as Correct/Helpful based on Impact
Regards,
Harshal