need to close parent sctask of ritm using flow design.

abhisek
Tera Contributor

‎09-27-2023 04:30 AM

I am working on a flow design.

 

Requirement is: If the RITM is closed then I need to check if there is any parent SCTASK of that RITM, if there is then need to close that parent SCTASK as well.

 

Can anyone please help me out how can I achieve it.

 

Thanks&Regards,

Abhisek Chattaraj.

0 Helpfuls
  • 276 Views
2 REPLIES 2

Sandeep Rajput
Tera Patron
Tera Patron

‎09-27-2023 05:53 AM

@abhisek  You can easily achieve this using a business rule, however if you wish to accomplish this using a flow then you can create a flow which will trigger whenever an RITM is set to closed complete and Parent field is not empty.

 

Do a lookup record to the parent and use an update record action to set it to Closed complete.

 

Hope this helps.

0 Helpfuls

IAmAbhigyaan12
Giga Guru

‎09-27-2023 06:05 AM

Hello @abhisek ,

You can check this article https://www.servicenow.com/community/now-platform-forum/close-requested-item-from-the-parent-flow-wh...

If my answer solved your issue, please mark my answer as Correct & hit like Helpful

Thanks
Abi
0 Helpfuls