Need to create Schedule job to trigger one catalog item to produce multiple RITMS to multiple users at a time

[ramu15]

Hi All,

Need to create Schedule job to trigger one catalog item to produce multiple RITMS to multiple users at a time ,can you tell what script we need to achieve this?

Catalog item variable is "user" i.e  single variable only.

Please help to do this task.

Thanks in Advance,

[Ashutosh Munot1]

Hi,

You can use this with this script:

var cartId = GlideGuid.generate(null);
var cart = new Cart(cartId);
 //add your requested item to the cart by sys_id of the catalog item
var item = cart.addItem('4054428fdb151f0097679ec6db9619c0', 1);//4054428fdb151f0097679ec6db9619c0 is catalog item sys_id

//fill in the variables on the request item form
cart.setVariable(item,"u_requested_for", "user_sys_id"); //user_sys_id is a user sysid

var rc = cart.placeOrder();

You need to make the user sys id dynamic and put this above code in for loop for all that user.

var gr = new GlideRecord('sys_user');
gr.addQuery('active',true);
gr.setLimit(5);
gr.qeury();
while(gr.next()){
var cartId = GlideGuid.generate(null);
var cart = new Cart(cartId);
 //add your requested item to the cart by sys_id of the catalog item
var item = cart.addItem('4054428fdb151f0097679ec6db9619c0', 1);//4054428fdb151f0097679ec6db9619c0 is catalog item sys_id

//fill in the variables on the request item form
cart.setVariable(item,"u_requested_for", gr.getValue('sys_id')); //user_sys_id is a user sysid

var rc = cart.placeOrder();
}

Thanks,
Ashutosh

[Nitesh Alashe1]

Hello Ramu,

you can use the below script with static sys_id of catalog item to create RITM

var cart = new Cart();
// add the item and variables from the incident
var item = cart.addItem(sc_sysid);
cart.setVariable(item,'caller',current.caller_id);
cart.setVariable(item,'short_description',current.short_description);
cart.setVariable(item,'description',current.description);
// place the order
var rc = cart.placeOrder();
rc.requested_for=current.caller_id;
rc.short_description=current.short_description;
rc.description=current.description;
rc.update();

If my answer helped you in any way, mark answer as helpful and correct.

BR

Nitesh