Define can read user criteria at the knowledge article level.

[foued79]

Hello everyone

I am trying to do a lab that is part of the CSA (Capstone project), and as part of this lab it is requested to : "

Create an article containing instructions for requesting an sFone through the ServiceNow Catalog.

This article must be available to all users and located in the IT Knowledge Base under the sFone category. It should contain the following properties:"

I can see the "can read" feature in the IT Knowledge base but I cannot see it at the article level. So my question is how can I set can read to all users at the article level?

I am using my PDI on Zurich version

Thank you !

[Huynh Loc]

Hi @foued79 ,

You do not need to set “Can Read” at the article level to make the article readable by all users.

In ServiceNow Knowledge Management:

• Read access is primarily controlled at the Knowledge Base level
• Article‑level “Can Read” is optional and only used to further restrict access
• If the Knowledge Base allows all users to read, all articles within it are readable by all users by default

Therefore, for your CSA lab, the requirement is satisfied by configuring “Can Read = All Users” on the IT Knowledge Base, not on the article itself.

If you found this response helpful, kindly consider marking it as Correct and Helpful. Note that more than one reply can be marked as an accepted solution.

[foued79]

Hello @Huynh Loc 

thanks for your reply

in this exercise the knowledge base has restrictions and can read is configured. However in the lab they were asking to make a specific article visible to all this is why I believe I had to change the can read at the article level.

My issue is that I wasn't able to see the can read field, I had to add it to the view, set it at the article level and now it seems it is working fine.

Thank you