Need to make List on workspace restricted to certain roles

[Nivetha23jay]

Hey everyone,

The List on workspace should be made visible for certain roles and for other roles it should not be visible..i followed few Options that was mentioned in the community 

Options 1:

On sys_ux_applicability I included roles, only they can able to view the list

Option 2:

On same form under user criteria inclusion and exclusive I have added roles which can read and which cannot read

I have tried both the options but it didn't work..can someone provide me the solution 

[Vikram Reddy]

Hey @Nivetha23jay,

Check whether the Audience is actually linked to that List, editing roles on sys_ux_applicability by itself does nothing until the link exists. Go through this:

• List Applicabilities (sys_ux_applicability_m2m_list) has a record tying your Audience to that exact List. This gets confused with sys_ux_applicability_m2m (Layout Applicability), which is a different mechanism and won't touch list visibility.
• No other Audience is already linked to the same list with an open role set. Applicabilities are OR'd, so one unrestricted audience cancels your restriction out.
• You're not editing the base system SOW ITIL Audience from your screenshot directly (it's flagged High Risk). Clone it into a custom Audience scoped to your app so an upgrade doesn't silently revert your fix.

If you're leaning on the User Criteria inclusion/exclusion fields for option 2, they only get evaluated when glide.ux.user_criteria_enabled is true and the UX Framework User Criteria plugin is active, otherwise the platform just reads the Roles field and ignores them.

References

• Service Operations Workspace - How to configure "List Applicability"
• Workspace - UX list created but only showing for admin users
• Lists in workspace is not visible for some users

Thank you,
Vikram Karety
Octigo Solutions INC

[Ankur Bawiskar]

@Nivetha23jay 

either use roles or user criteria inclusion/exclusion

what debugging did you do?

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