need to restrict ITIL users to view Survey application and Benchmark applications

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venkatesh76
Tera Contributor

‎05-15-2024 03:07 AM

I got the requirement that I want to restrict ITIL users to not view Survey Application and Benchmark application.

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Dr Atul G- LNG
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In response to venkatesh76

‎05-15-2024 06:22 AM

Hi @venkatesh76 

 

I will prefer to create a new role for survey as changing on OOTB role might be risky or log a now support case.

 

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Dr. Atul G. - Learn N Grow Together
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Dr Atul G- LNG
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Tera Patron

‎05-15-2024 03:10 AM

Hi @venkatesh76 

 

Survey module available for these roles, ITIL user cant see.

 

AGLearnNGrow_0-1715767831945.png

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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venkatesh76
Tera Contributor

‎05-15-2024 03:15 AM

Currently we are in washington release version,users who is having ITIL role can able to see Survey and Benchmark application.I want to restrict them to not view Surevy and Bench mark Appications

 

Thanks,

Venkat.

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Dr Atul G- LNG
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In response to venkatesh76

‎05-15-2024 03:17 AM

Hi @venkatesh76 

 

This ss is from D.C. release only, can you share what menu ITIL user is able to see? 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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venkatesh76
Tera Contributor

‎05-15-2024 04:24 AM

Till Vancouver, ITIL role does not contain survey reader role which is required to access the Survey application menu and its modules. But from Washington onwards, ServiceNow itself added the survey reader role as child role in ITIL so that the ITIL user can able to see the module

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