Need to show variable in new section of RITM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-18-2022 08:36 AM
Hi All,
I have a requirement to have a different tab in RITM form for a group of users. Now the question is is there a way to show only few variable in that tab to work on?
In the DLCM tab I want to show few variable which are visible and mandatory when approving the RITM.
Thanks
- Labels:
-
Request Management
-
Service Catalog
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-18-2022 08:46 AM
Hi,
As per my understanding, in RITM form the variables are visible/shown in variables formatter. if you add variables formatter in that tab it will show all variables in it.
Thanks,
Sagar Pagar

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-18-2022 08:47 AM
Hi,
Please refer and see if this is helpful.
Article #19 - How to show Catalog Variables on RITM Lists
Mark Correct or Helpful if it helps.
***Mark Correct or Helpful if it helps.***
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-18-2022 08:48 AM
1. You can create Catalog UI policy for that Catalog item and only check on "Catalog Item" checkbox and select the variables which you want to make read only mandatory etc..
2. Add that variable in the section DLCM.
This is all considering all DLCM is specific to some catalog item not all.
Thanks
Harshad