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New role contained within a role not applied until refresh

Hi Everyone,All support staff have the ITIL role.   We recently built a new table and gave access to it via role B.   We then modified the ITIL role so that it contained role B.   I was surprised to find out that support staff didn't automatically in...

scottatah by Giga Expert
  • 2413 Views
  • 7 replies
  • 0 helpfuls

Resolved! Business Rules for mandatory fields??

Seems that I'm missing something easy here.   On my Change Request form... I'm trying to enforce some mandatory fields in order to request approvals and think I am over-complicating my solution.   At the end of the day, I'm looking for recommendation...

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aharper00 by Kilo Explorer
  • 13738 Views
  • 16 replies
  • 0 helpfuls

Z-Boot

Morning All,I have been given the task of setting up our ServiceNow instances.However - someone kindly imported over 100 update sets full of junk which has caused a lot of things to break and intefere with each other.I was told breifly about Z-Boot w...

tomcamish by Kilo Contributor
  • 2205 Views
  • 1 replies
  • 1 helpfuls

Resolved! Display Maximum Value Between 2 Fields

Hi,I am trying to create a script where the field displays the maximum value of 2 fields. So for example in Excel we would put in something like =MAX(D3:E3).So in the below example Impact (Monetary) and Impact (Reputation) are both drop downs with a ...

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Normal garbage collection trend?

Hello, While reading logs this morning I decided to view the garbage collection activity on our production instance. While reading up on how to decipher it, I noticed that our trended activity closely matches that of the example of problematic usage ...

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tpritch by Mega Contributor
  • 2070 Views
  • 1 replies
  • 0 helpfuls

Resolved! Add text to a Record Producer without using More Information

Is there a way to add general Text to a Record Producer, after the label and before the field box?I do not want to use the "More Information" drop-down help text, since that requires the user to click the box to see the text. I just need a line of te...

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Katie A by Mega Guru
  • 1652 Views
  • 1 replies
  • 0 helpfuls

Resolved! Reject action to set the change request back to draft (active)

Hi SNC,A question about approvals on the change request table. So I have a workflow on the change request table, which uses the group approval workflow actions. The way it works OOTB, when you click Reject as a UI action (which is on the sysapprover_...

mitzaka by Mega Guru
  • 3979 Views
  • 2 replies
  • 0 helpfuls

Assigning to Support Groups

Hi All,New to the community.   Please excuse my lack of knowledge on this subject, we have been using SN (Eureka) for a mere 3 months with much to learn.   We have "Assignment Group 1," which is our desktop first level support group for a particular ...

laison by Kilo Explorer
  • 3102 Views
  • 3 replies
  • 0 helpfuls

Confluence Integration

Does Service-now plan to provide Integration with Confluence in the future?

Pablo27 by Kilo Contributor
  • 6083 Views
  • 2 replies
  • 1 helpfuls

HP Service Manager Integration

I want to integrate HP Service Manager Integration such that when   i submit a form it will create a ticket in HP SM. I have very little knowledge of web services. so please make the explanation as descriptive as possible.

ravish2 by Giga Expert
  • 4959 Views
  • 4 replies
  • 0 helpfuls

SSO issue after adding X.509 Certificates

We are using ServiceNow Fuji version after adding JAVA Key Store certificate in X.509 Certificate our SSO fails .Error :----------------------------------------------------------------------------------------There was a problem accessing the site. Tr...

Alok Sahu by Tera Contributor
  • 2269 Views
  • 7 replies
  • 1 helpfuls

Determining who is subscribed to notification

Is there a way to determine who is subscribed to a notification? We are in the process of cleaning up our notifications list, and want to determine what is actually in use.

shembop by Tera Contributor
  • 2181 Views
  • 3 replies
  • 0 helpfuls