Hi there , we have a requirement to capture the unread customer response in a list view - ie any customer response to a ticket appearing in activity should be read by the service desk asap. The ticket list view will capture any tickets where a respon...
Is there a way to determine if a user disabled their notifications from their profile via Self Service > My Profile? When looking at the User history details it says: NOTE: This table is not audited, field changes cannot be displayed. Is this informa...
How can you disallow the checking of the known error checkbox on the problem form, without first populating an added text box with the known error record number?
We are just starting to utilize SLA's in our organization. Our first SLA that I set up didn't work. After some digging around I found a conflict with the SLA Admin properties that were originally configured and the SLA properties that I set up fo...
Hi i am working on software asset management. i want to know the concept of un-allocated license. I know the basic that those licenses which are not allocated those are un-allocated license.But my question is that in software license form from which ...
I created two new custom fields in Change Request table. For some reason they are now showing on the approval summarizer. I have other custom field that are displaying so I'm not sure why there ones are not. Is there a step I am missing?
Good day All,I have a question that relates to business rules and scripts.I have a custom table, lets say Table1 that contains a list of activities. Each activity has a unique number and a string field called instructions that contains a set of instr...
Before there were scoped applications I could login as admin, bring up the form and add a section with the content of another table and its fields. For example, I have a table with server details, model, make, hardware specifications etc. and instead...
I expect this will be 2 separate reports one for incidents one for service requests, but I essentially want to see how many records of each have been created each day over X period of time, has anyone else done this, and I'm really only interested in...
Hello guys,I need add the description part for my insert picture, so I insert the info into the tooltips, when I hover the picture it can show the info, but I don't know how to translate the info into other languages. I tried in the System Localizati...
We are currently configured to use direct LDAPS integration with Service-Now linked to our active directory. We are looking at moving to AD LDS/ADFS model. What do we give up by moving this direction? Aside from a more comfortable security model, w...
I am fetching a report in which i have to find out the SLA which are about to breach for incident tickets,so that team can work on those incidents before they get breached(as an itil user)?
I have a situation where my client who is using field services need to have a SLA re-calculate the start date/time based on the appointment date/time. The incident will get created and the work order created after that, then the work order task will ...
Hi, From FUJI we have an option to define IDP my importing the IDP metadata from URL, but when I give the URL : https://[adfs server name]/federationmetadata/2007-06/federationmetadata.xml SNOW says unable to reach that URL and try XML entry when...
I have a business need to allow our company's users (who are ess users) to see all companies within a reference field for core_company that generates a task; however since some companies exist within their own domain or the default domain, this limit...
