Need to trigger an approval from the application server class

nikhitha24
Tera Guru

‎07-30-2023 05:05 AM

Can anyone please help me on the below query.

We have a requirement from the customers in change request form if we selected CI related to the the application server class and it should trigger an approval to custom fields in the application server class.

Example :-
I have created 3 custom fields in the application services 1. CTB Change approval Group 2. RTB Change Approval Group 3.Level 1 Support approval Group these fields should only be visible in the application server class.
How can we get these fields in the flow designer ?

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Sandeep Rajput
Tera Patron
Tera Patron

‎07-30-2023 11:09 AM

@nikhitha24 In your flow, you will have to check if the selected CI is related to the application server class using an if block. If the answer turns out to be true then you need to do a Look up record action to the Application Services table and filter the records on the basis of chosen application server class, populate the custom field from the look up record in the approval action.

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