Need Urgent Help: My survey mail consists of smileyes but with some urls,

[MadhurimaM]

Hello Team,

I am facing a challenge currently, I am populating my smiley icons in my mail with a survey link embedded for those images. All these images are stored in UI image table png format, storing the images in email script and calling the email script from the email notification(html) type..below are the codes.. When I preview the notification , it is coming nicely (image1) but in outlook mail it is coming with some url (image2). Please help.. @Ankur Bawiskar @Chuck Tomasi 

Notification body:

Summmary Details: ${metric_type} ${mail_script:c_incident_number_surveys} 
Short Description: ${mail_script:c_short_description_surveys}

Your request has been resolved.

We would appreciate if you could spend a few minutes providing feedback by clicking on the link below.

${mail_script:c_survey}

To view your survey queue at any time, sign in and navigate to Self-Service > My Assessments & Surveys.

Email Script:

(function runMailScript(current, template, email, email_action, event) {

    var baseUrl = "https://c.service-now.com/";

    var surveyUrl = baseUrl +

        "assessment_take2.do?sysparm_assessable_type=5b8a7a0d1b71615096998594e34bcb24&sysparm_assessable_sysid=" +

        current.sys_id;

    template.print('<table role="presentation" cellpadding="0" cellspacing="0"><tr>');

    function icon(file) {

        template.print(

            '<td style="padding-right:8px;">' +

                '<a href="' + surveyUrl + '" target="_blank">' +

                    '<img src="' + baseUrl + file + '" ' +

                    'width="60" height="60" ' +

                    'style="display:block;border:0;" ' +

                    'alt="smiley">' +

                '</a>' +

            '</td>'

        );

    }

    icon("114.png");

    icon("111.png");

    icon("112.png");

    icon("113.png");

    icon("115.png");

    template.print('</tr></table>');

})(current, template, email, email_action, event);

Image1: 

image 2: 

Thanks & Regards,

Madhu

[MadhurimaM]

Basically please help me get rid of those links below smileys

[Ankur Bawiskar]

@MadhurimaM 

this seems to be outlook issue

try this updated email script

(function runMailScript(current, template, email, email_action, event) {

    var baseUrl = "https://c.service-now.com/";
    var surveyUrl = baseUrl +
        "assessment_take2.do?sysparm_assessable_type=5b8a7a0d1b71615096998594e34bcb24&sysparm_assessable_sysid=" +
        current.sys_id;

    template.print('<table role="presentation" cellpadding="0" cellspacing="0" border="0"><tr>');

    function icon(file) {
        template.print(
            '<td style="padding-right:8px;font-size:0;line-height:0;mso-line-height-rule:exactly;">' +
                '<a href="' + surveyUrl + '" target="_blank" ' +
                   'style="display:block;font-size:0;line-height:0;text-decoration:none;border:0;outline:none;">' +
                    '<img src="' + baseUrl + file + '" width="60" height="60" border="0" ' +
                         'style="display:block;border:0;outline:none;text-decoration:none;-ms-interpolation-mode:bicubic;" ' +
                         'alt="smiley">' +
                '</a>' +
            '</td>'
        );
    }

    icon("114.png");
    icon("111.png");
    icon("112.png");
    icon("113.png");
    icon("115.png");

    template.print('</tr></table>');

})(current, template, email, email_action, event);

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