Never Logout My screen or account

[Kumar54]

Hi Community,

I have a question regarding user session timeout behavior in ServiceNow.

Currently, when I leave my ServiceNow screen open, my account eventually logs out or times out. This is causing issues because I need the account to stay logged in and visible on the screen without timing out or auto-logging off.

Could you please advise:

What system properties or configurations control the session timeout?

Are there changes that can be made to prevent the account from auto-logging out?

Are there any best practices or recommended approaches if we want the session to remain active on a shared/display screen?

Any guidance or steps would be really helpful.

[Dr Atul G- LNG]

Hi @Kumar54 This answer is also valid and can be accepted.

[M Iftikhar]

Hi @Kumar54 ,

You can increase how long your session stays active by doing this:

1. Go to sys_properties.list in the filter navigator.

   

2. Search for glide.ui.session_timeout property in Name column.

3. Open it and set the Value to the number of minutes you want.

    5. Click Update.

This will make your ServiceNow account stay logged in longer.

Thanks & Regards,
Muhammad Iftikhar

If my response helped, please mark it as the accepted solution so others can benefit as well.

[Kumar54]

 want to perform just for single user not make change on the global level

[Dr Atul G- LNG]

Hi @Kumar54 

It's not a personal setting; it's a global property change. Applying it for just one user is not recommended.

[Kumar54]

How to perform for a dachboard to be displayed on the screen witthout session out