Never Logout My screen or account

[Kumar54]

Hi Community,

I have a question regarding user session timeout behavior in ServiceNow.

Currently, when I leave my ServiceNow screen open, my account eventually logs out or times out. This is causing issues because I need the account to stay logged in and visible on the screen without timing out or auto-logging off.

Could you please advise:

What system properties or configurations control the session timeout?

Are there changes that can be made to prevent the account from auto-logging out?

Are there any best practices or recommended approaches if we want the session to remain active on a shared/display screen?

Any guidance or steps would be really helpful.

[Dr Atul G- LNG]

Hi @Kumar54 

Every user must have a session timeout, as defined in the system property. So, what exactly is your request?
Also, please close this thread, as the answer has already been provided.

[Kumar54]

My question is an system account is being used and logged in on a TV. To show Dashboards which is getting SIgned out or sessioned out after a certain time. If i change the session timed out then that would be global change and will be affecting all users. But i want this session out not applied to the System account used on TV but should apply to all the accounts in organisation.

[Dr Atul G- LNG · Accepted solution]

Hi @Kumar54 

TV is just an interface — in the backend, you're still using ServiceNow. So, as per the system property, the user will be signed out once the session timeout is reached.

Setting an infinite session timeout for just one user is not possible, as I mentioned earlier.