New Instance - Where to start, what to do

[pauladams]

Hello Community,

We are a new customer of ServiceNow and very soon we will be transitioning to ServiceNow from another popular ITSM tool (I think you can guess what it is ).

I will be getting some formal training in the first quarter of this year. However, I have already started learning by following the documentation and developer community.

I get lot of questions and try to find answers in the community or in the documentation.

I was wondering, what should we do immediately when we have a new instance? Is there a checklist for things to configure and check on the new system?

Name instance? Setup access/security, roles? etc.

Thanks

Paul

[shloke04]

Hi Paul,

As mentioned by Aditya ITSM Guided would be the best place to start with a New Instance. In addition to ITSM Guided Setup below thread would also be useful which discuss in details the Best Practice to be followed related to Design, Scripts etc.

Best practices for general planning and setup of your instance

Hope this helps.Mark the answer as correct/helpful based on impact.

Regards,

Shloke