logged in user should be set to caller field
logged in user should be set to caller field
Forum Posts
Attachments are not copied
Hi team,I have added a attachment on request in service operations workspace, but it is not attaching to ritm and task.Where the configuration exists.Please help me
Trouble Building Database View – Unexpected Results with Campus Data
Hi everyone,I'm working on building a Database View that should return a single row per incident, including the INC number and its related campus data points. However, the results I'm getting are not accurate — instead of one consolidated row per inc...
Hide record information on service operations workspace
Hi team,Can anyone help me how hide the record information in service operations workspace.
Resolved! Select what fields are visible on a record preview
I'm trying to figure out where to select what fields are visible on a preview pop up but am unsure where to do this. In this case I want to add a custom field to the company popup on the incident form Many thanks,Alex
Playbook
Hey All,Is there any way to call the playbook created in Workflow Studio through flow desginer.I don’t get any action in my PDI in the name of Run Playbook/Start Playbook in flow desginer as suggested in some forum.Need input on this.Thanks.
Resolved! Sample Project Plans
Does anyone have sample implementation project plans?
Dashboard interactive filter checkbox is not showing
Hi All, We have an issue with dashboard interactive filters checkbox. when we click on elements usually it use to show the checkboxes but currently it is not showing.
Change process not showing stages properly
Hi Team, We have Process Flow for change request. We have defined several flow formatters and given view conditions. But still stages are showing for invalid conditions as well. This has to be visible for standard, normal and Expedited, but the stage...
Popup Confirmation upon login
Hello, we have a requirement to show a Terms and Conditions popup upon each login. I believe the previous developer used the information contained at https://www.servicenow.com/community/developer-articles/create-a-popup-message-on-login/ta-p/2305530...
link on the incident form based on condition
Hi All,I have a requirement where I have to add the link on top of incident form, clicking on which user must be redirected to list of records, this link should be visible only when state is in progress.I tried this with annotation but unable to hide...
Resolved! How to remove Request automatically approved for total price <= $1000 from Reqeust
Hi All, whenever new reqeust is submitted the additional comment get udpated with Request automatically approved for total price <= $1000. I checked the workflow and set value is not set there. How Can I remove this?
where to customize ,out of the box TASK SLA's related list which is present on Incident form.
Hi Everyone, I have a requirement to appear incident task sla's on the out of the box Task SLA's related list .Where could I find this option to customize this requirement.Please help me on this . Thanks,Amulya P
Standard change
Hi,I need a clarification regarding standard change templates.Actually, Users with the ITIL role can view the list of available standard changes and submit change requests.So, who can be able to create standard change templates and who can be able to...
Resolved! How we can create 5 incident tasks through a record producer.
How we can create 5 incident tasks through a record producer.