New LDAP Server URL read-only

[muris]

Hi everyone,

in our DEV environment I had an LDAP user sync running for testing purposes a couple of years back. After numerous upgrades I have lost the configuration and am trying to set it up again on HEAD (Fuji) version of DEV.
When I try to add a new server (IP changed!)...

on the second screen the Server URL is not registering and I only get a gray read only box.

When I enter the proper Login distinguished name and the corresponding password I understandably receive an error on top of the page:

I will check if the DC replication and the public server we used is still available and the certificate still valid, but was wondering if during the registration the existence and functionality of the LDAP provider is being tested and that is the reason why the Server URL resets to blank.

I hope that the solution is simpler than that and would appreciate your input.

Thanks!

[Kaleem A]

Hi Muris.

Please try using IP address instead of URL in the Server URL let the port be default port in New LDAP Server. Also make sure that you provide DC=YOURDOMAINNAME, DC=COM. Hope this should help you.

For more details please go through.

LDAP Integration Setup - ServiceNow Wiki

Regards,

Kaleemullah A

[muris]

Hi Kalleemullah,

I did use an IP address in my first attempt, I also have tried the default port and the domain trick like you suggested. (that part I have actually documented back when it was working).

I have found a workaround for this and that is to use the example server that is available as a standard entry and modified its URL to the one I want to use and have successfully connected. But it is still strange that I cannot create my own entry.

Anyhow, thanks for taking your time!

Muris

[aalarco4]

Muris,

Did you get a resolution to this issue? I am having the same problem.

[Albert13 · Accepted solution]

I had this problem before and I believe the Server URL field is read only.   I had to remove it from the form and add the LDAP Server URL->Server field and I was able to edit it correctly.   I went into one of the demo environments and changed the layout of my form to match theirs.   I'm not when it changed because the server were set up before Calgary.   I've added screenshot to show the form layout I took from the demo instance.   Hope that helps.